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KIX Service Software GmbH develops and markets the eponymous service management software "KIX", one of the world's leading open source ITSM systems. The company was founded in 2006 and employs around 50 people in Chemnitz and Dresden. More than 400 customers from different industries use KIX for their IT service management or technical customer service.

KIX-Team in Chemnitz

The company has grown from day one – and continues to do so to this day. CiCS was published in 2008, and this then became KIX4OTRS, the largest community module for ((OTRS)) Community Edition in 2014. This ultimately led to the development of KIX – our own, independent product which was launched at CeBIT in 2015 and received rave reviews. The company originally had two offices at Chemnitz Technology Center, but has now become a flourishing business located at the Schönherr-Fabrik business complex, with another office in Dresden.

One thing will never change: Our passion for IT service and open-source technology.

SIX GOOD REASONS TO CHOOSE KIX

  1. A one-stop shop.
    We're not just a manufacturer, we're also a service provider and consultant.
  2. Focused on the customer.
    We analyze your industry-specific or internal company requirements to come up with a bespoke solution for you. All delivered in a timely manner, of course.
  3. Passionate about service.
    The reliability and quality of our products and services are a testament to our enthusiasm and experience.
  4. Customer involvement in product development.
    We actively involve you in designing our products, and work with you to develop features that take your service work up a gear.
  5. Transparent prices.
    We offer clear, fair price models without any hidden costs.
  6. Partnerships.
    One of our key principles is ensuring that you communicate with us on an equal footing. We consider ourselves an extension of your technical team.

WORK WITH US

JOIN US IN SHAPING OUR FUTURE

KIX Service Software GmbH is a young, family-friendly company. Our mission is to foster a communicative, creative, and flexible working environment. We're always on the look-out for qualified and motivated individuals who will enhance our team with new ideas and impetus and are keen to work with us on our next success story.

Find out more›

News

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ITIL®-Tool Meetup

KIX in the witch's cauldron of world-leading ITSM tool providers
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KIX Maintenance Plan

We present the new KIX add on!
Read more >
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KIX Field Agent App 1.7.0

We present the new KIX Field Agent App v1.7.0
Read more >

Other news ›

Funding

DEVELOPMENT BANK OF SAXONY

DEVELOPMENT BANK OF SAXONY

EUROPEAN REGIONAL DEVELOPMENT FUND

EUROPEAN REGIONAL DEVELOPMENT FUND

To the projects ›

Partners

PROJECT PARTNERS

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TECHNOLOGY PARTNERS

Become a KIX partner

Sales

  • Sales partners sell KIX Pro maintenance and service contracts using their own sales teams.
  • They do not carry out their own projects.
  • Sales partners are ideal if you would like to purchase a maintenance subscription and are taking care of your project yourself.

Projects

  • Project partners sell KIX Pro maintenance and service contracts using their own sales teams.
  • They are also your ideal point of contact for aspects such as standard installations and kick-off consulting for when you want to commission the service system but require some support. With dedicated 1st Level Support for KIX products, you are sure to be well looked after once the software has been installed.
  • As the maintainer, KIX Service Software GmbH also involves project partners in its own projects, as required.

Technology

  • Technology partners work hand-in-hand with KIX Service Software GmbH to further develop and enhance the range of KIX products. This may relate to integration or add-on modules, for example.
  • Technology partnerships are independent of sales partnerships.

Become a partner ›

Contact

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