About cape IT

cape IT was founded in Chemnitz in 2006 by four IT specialists/software developers with a SHARED passion for IT service and open-source technology. As a spin-off from an international IT systems supplier, cape IT has dedicated itself to service management and has become a specialist in combining the benefits of enterprise IT with the practical challenges facing SMEs.

The company has grown from day one – and continues to do so to this day. CiCS was published in 2008, and this then became KIX4OTRS, the largest community module for ((OTRS)) Community Edition in 2014. This ultimately led to the development of KIX – our own, independent product which was launched at CeBIT in 2015 and received rave reviews. The company originally had two offices at Chemnitz Technology Center, but has now become a flourishing business located at the Schönherr-Fabrik business complex, with another office in Dresden.

One thing will never change: Our passion for IT service and open-source technology.


  1. A one-stop shop.
    We're not just a manufacturer, we're also a service provider and consultant.
  2. Focused on the customer.
    We analyze your industry-specific or internal company requirements to come up with a bespoke solution for you. All delivered in a timely manner, of course.
  3. Passionate about service.
    The reliability and quality of our products and services are a testament to our enthusiasm and experience.
  4. Customer involvement in product development.
    We actively involve you in designing our products, and work with you to develop features that take your service work up a gear.
  5. Transparent prices.
    We offer clear, fair price models without any hidden costs.
  6. Partnerships.
    One of our key principles is ensuring that you communicate with us on an equal footing. We consider ourselves an extension of your technical team.



cape IT is a young, family-friendly company. Our mission is to foster a communicative, creative, and flexible working environment. We're always on the look-out for qualified and motivated individuals who will enhance our team with new ideas and impetus and are keen to work with us on our next success story.


IT Consultant (M/W/D)

Chemnitz | Dresden | Remote • Full time | Part time

Are you an absolute team player and do you like to take responsibility for your own projects? You take professionalism in dealing with customers and interested parties for granted? Then apply to us! 

Head of Sales (M/W/D)

Chemnitz · Full time

You know the views, goals and needs of prospects and customers? Are you a salesperson with heart and soul and do you like to take responsibility for your own team? Then apply to us!

Sales Consultant (M/W/D)

Chemnitz | Dresden | Remote · Full time | Part time

You are an absolute team player, convince new and existing customers of our product and already have experience in international sales?
Then you are the right person for this job.

media designer (M/W/D)

Chemnitz | Dresden | Remote · Full time | Part time | Freelancer

Are you creative, do you like to design and are you familiar with the latest design trends in print and web? Can you use your affinity for IT and technology to develop your designs? Then apply to us.

Community Management Staff (M/W/D)

Chemnitz | Dresden · Full time | Part time

Are you a communication professional? Networking with the online community is your thing? Then you're just right for this job.

IT project manager (M/W/D)

Chemnitz | Dresden | Remote · Full time

You like to take responsibility for your own projects and use common project management methods to achieve the best possible results? Then you are exactly right for this job.

Product Management Employee | Requirements Engineer (M/W/D)

Chemnitz | Dresden · Full time | Part time

Do you have a talent for coordination and are you familiar with the product management of software projects? Then apply now!

Working student Software Test Engineer (M/W/D)

Dresden | Chemnitz | Remote · Part time

You know how to put software through its paces and are a team player who doesn't just do what you're told, but also knows what needs to be done? Then you are exactly right at cape IT.

Unsolicited Application (M/W/D)

Chemnitz | Chemnitz · Full time | Part time

You haven't found a suitable position but would still like to contribute your experience to our team? No problem. Just send us an unsolicited application and who knows, maybe you'll soon be part of Cape IT.

Training courses and webinars


Open Source Service Management Konferenz


Service Management Conference Review!

KIXCONF 2022 last call

6 days to go









Become a KIX partner


  • Sales partners sell KIX Professional maintenance and service contracts using their own sales teams.
  • They do not carry out their own projects.
  • Sales partners are ideal if you would like to purchase a maintenance subscription and are taking care of your project yourself.


  • Project partners sell KIX Professional maintenance and service contracts using their own sales teams.
  • They are also your ideal point of contact for aspects such as standard installations and kick-off consulting for when you want to commission the service system but require some support. With dedicated 1st Level Support for KIX products, you are sure to be well looked after once the software has been installed.
  • As the maintainer, cape IT also involves project partners in its own projects, as required.


  • Technology partners work hand-in-hand with cape IT to further develop and enhance the range of KIX products. This may relate to integration or add-on modules, for example.
  • Technology partnerships are independent of sales partnerships.


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