COMPATIBILITY
KIX compatibility (version 18)
In KIX, the installation process is much simpler as the software is installed using pre-configured Docker containers. In other words, KIX supplies its own operating environment and database.
This makes it easier to use the software on different operating systems, since the key aspect for the host environment is simply that a compatible and executable Docker version has been provided. That's why we recommend checking whether your planned host environment supports the use of Docker before installing KIX.
The use of KIX requires Docker and Docker-Compose - both in a current version (if not already included in the respective Docker installation).
- For more information, please see docker.com
Instructions for the subsequent installation of the KIX Docker container:
- Installation instructions on github.com
Further information is also available in the KIX forum.
For the host environments of KIX, we recommend operating environments based on AMD64 architecture and Linux operating systems for which the corresponding Docker runtimes are available. We recommend KIX on host environments with Debian and Ubuntu LTS. Use on MacOS or Windows is possible for test purposes, but is not explicitly supported.
You can find detailed installation instructions online in our administration documentation.
KIX client: Agent portal
| Supported browsers (JavaScript activated) | Versions |
| Mozilla Firefox / ESR | 120+ / 115+ |
| Chrome/Chromium | 120+ |
| Edge (Chromium-based) | 120+ |
KIX client: Self Service Portal
| Supported browsers (JavaScript activated) | Versions |
| Mozilla Firefox / ESR | 120+ / 115+ |
| Chrome/Chromium | 120+ |
| Edge (Chromium-based) | 120+ |
Field Agent App
| Supported operating system (smartphone) | Versions |
| iOS | 17+ |
| Android |
For the initial setup of KIX, we have provided a guide in our forum.
Compatibility KIX (Version 17)
Please note that support for KIX version 17 will expire at the end of 2023. You can find more information about this on our roadmap.
| Supported operating system | MySQL | MariaDB | PostgreSQL |
| Ubuntu 22.04 (Jammy Jellyfish) | 10.5 | 12.x | |
| Ubuntu 20.04 (Focal Fossa) | 10.3 | 12.2 | |
| Debian 12 (bookworm) | 10.11 | 15.3 | |
| Debian 11 (Bullseye) | 10.5 | 13.3 | |
| Debian 10 (Buster) | 10.3 | 11.0 | |
| CentOS Stream | 10.3 | 10.19 | |
| Rocky Linux 8.4 | 10.3 | 10.17 | |
| RHEL 8.4 (Ootpa) | 10.3 | 10.17 | |
| RHEL 9 | 10.5 | 13.7 | |
| SLES 12 SP5 | 10.2 | 10.12 | |
| SLES 15 SP4 | 10.6 | 14.5 | |
| AlmaLinux | 10.5 | 10.7 |
The operating system-specific installation instructions can be found online in our administration documentation.
| Supported browsers (JavaScript activated) | Versions |
| Mozilla Firefox | 76+ |
| MS Internet Explorer | 11 |
| Chromium | 79+ |
| MS Edge (Chromium-based) | 81 |
In order to use KIX, we recommend Perl as from version 5.10. The source code for KIX Start (version 17) can be found on github, which is publicly accessible.
