EFFICIENT WORKSHOPS AND TRAINING

We design our workshops and trainings individually and tailored to your needs. Together we develop structures with a long lasting effect from your knowledge and our competence.

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The KIX training offer

Cape IT is the specialist in IT service management with KIX. Thanks to our years of practical experience, we have put together a comprehensive range of seminars that not only includes a high proportion of exercises, but also teaches a large number of important best practices that have been tried and tested in practice. Thus, we support the daily work of KIX administrators and users in the best possible way.

In addition to our classroom seminars for the administration of KIX Pro, we offer regular online seminars to present the latest features and enhancements in our KIX Pro software.

Special customer benefit: The "KIX Pro Maintenance & Support" package already includes an attractive participation discount on the KIX Pro Administrator Training and the KIX Pro Tech Updates.



Classroom Seminars

Our classroom seminars are live, instructor-led trainings in a small learning group. You will receive support with your exercises and additionally benefit from numerous examples and joint discussions. 

Due to the special Corona situation, all classroom seminars are currently conducted as online events.

Available classroom seminars

KIX PRO 17 - BASICS "USER & STARTER ADMIN"

The training content is aimed at users and new admins of KIX Pro.

  • Introduction and terminology
  • Installation of KIX Pro 18
  • Presentation of the frontends and portals for customers & agents
  • Data import via GUI: contacts, organisations & assets
  • Use of reporting
  • Use of Ticket Creation and Editing (Default Actions and Templates)
  • News Management
  • Overview of Admin Area
  • Presentation of default automations
  • Mobile with KIX: the KIX Field Agent App for the field service

KIX PRO 18 - ADVANCED "ASSOCIATE ADMIN"

The training content is aimed at admins with initial experience of KIX Pro and builds on the "Basics" skill level.

  • Complement Initial Setup (CI/CD)
  • Supplement Frontend: Webform, REST-API & CL-Tools
  • Overview of Admin Area and Review Basics
  • Service Catalog Management: SLAs and Service Contracts
  • Customizing - User interactions: Dynamic Fields, Ticket Settings, Templates, Actions
  • Customizing - Automation (Basic): Overview, Email Filters, Automatic Notifications

KIX PRO 18 - EXPERTS "ADMINISTRATOR"

Building on the basic and advanced training courses, this training content is aimed at experienced KIX Pro admins.

  • Connection of directory services (Active Directory/LDAP)
  • Customizing - Automation (Advanced): Jobs, Macros, Macro Actions
  • Introduction to the Asset Management/CMDB: Asset Classes, Asset Attributes, Asset Automation
  • Permissions in KIX 18
  • How to migrate from KIX Pro 17 to KIX Pro 18?



Online seminars

Online seminars are live training sessions. Our instructors use practical examples to show you how our software is evolving and what new applications are emerging. Learn from your workplace or home office - flexibly, individually and conveniently.

Available online seminars

KIX PRO TECH-UPDATES

The training content is aimed at all administrators and users of KIX Pro.

Neue Service Management Features
  • Presentation of the latest changes and functions in KIX Pro

  • Presentation of usage scenarios based on practical examples

  • Practical introduction to administration and use of new features

  • Stay up to date with KIX Pro and learn how to get the most out of the system



Individual training offers


In addition to our open seminar program, we also offer individual administrator and user training on request.

If the situation allows, we would be happy to conduct these trainings on your premises and put together a specific training program, individually tailored to your specific project aspects. Your employees will benefit from discussions, examples and questions that relate directly to your company.


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