We design our workshops and trainings individually and tailored to your needs. Together we develop structures with a long lasting effect from your knowledge and our competence.

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The KIX training offer

Our comprehensive training and seminar programme not only has a high proportion of exercises, but also conveys a large number of important best practices that have been tried and tested in practice. In this way, we support the everyday work of KIX administrators and users in the best possible way.

Special customer benefit: The "KIX Pro Maintenance & Support" package already includes an attractive participation discount on the KIX Pro Admin Training.

KIX Training

Our KIX trainings are led by experienced trainers in small learning groups. As a participant, you will receive support with your exercises and also benefit from numerous practical examples and joint discussions.

Currently, all KIX trainings are conducted as online events.


The training content is aimed at users of KIX Pro.

blaues Icon KIX Pro18 User
  • Introduction to KIX Pro (entry and terminology)
  • Introduction to the agent portal 
  • Using the Self Service Portal
  • Creating and editing tickets (using templates and actions)
  • Creating and editing customers and contacts
  • Presentation of KIX Asset Management (asset data maintenance)
  • Presentation of the reporting system (retrieval of reports)


The training contents are aimed at KIX administrators who already have initial experience with KIX Pro. Attendance of the "KIX User" training is recommended but not compulsory.

blaues Icon KIX Pro18 Admin Level 1
  • Overview of the KIX Pro admin area
  • Administration: Ticket creation (teams, status, priorities, text modules)
  • Administration: User behaviour and roles
  • Administration: Automatic notifications
  • Overview of job configuration
  • Configuration and use of ticket templates, ticket and article actions and dynamic fields

KIX PRO 18 - "ADMIN 2"

The training contents are aimed at experienced KIX Pro admins. Attendance of the "KIX User" and "KIX Admin 1" training courses is recommended but not compulsory.

blaues Icon KIX Pro18 Admin Level 2
  • Connection of directory services (Active Directory/LDAP)
  • Administration and use of jobs, macros and macro actions
  • Configuration of parent/child tickets using jobs, macros and macro actions
  • Introduction to KIX Asset Management (asset classes, asset attributes)
  • Configuration of jobs for assets (automation)
  • Introduction and use of permissions in KIX 18

Webcasts & Online Seminars

Learn from your workplace or home office what our open source service software KIX can do, how it is developing and what flexible application options are available.

KIX Service Management 360°

Our free KIX webcast lasts about 45 minutes and takes place every 3rd Thursday of the month. We invite all interested parties who want to know what KIX actually is, how it works and what added value it brings to your company.

  • intuitive ticket creation in KIX
  • Individualisation of the agent dashboard
  • how the asset database works
  • working with the Self Service Portal
  • If you are not yet familiar with KIX, this webcast is a clear recommendation.
  • Dates 2023:
    • 22/06/2023, 11 a.m.
    • 20/07/2023, 11 a.m.
    • 17/08/2023, 11 a.m.
    • 21/09/2023, 11 a.m.
    • 19/10/2023, 11 a.m.
    • 16/11/2023, 11 a.m.
    • 21/12/2023, 11 a.m.

Individual training offers

In addition to our open seminar program, we also offer individual administrator and user training on request.

If the situation allows, we would be happy to conduct these trainings on your premises and put together a specific training program, individually tailored to your specific project aspects. Your employees will benefit from discussions, examples and questions that relate directly to your company.


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