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EFFICIENT WORKSHOPS AND TRAINING

We design our workshops and trainings individually and tailored to your needs. Together we develop structures with a long lasting effect from your knowledge and our competence.


KIX PRO

ADMINISTRATORS

TRAININGS


The KIX training offer

Cape IT has been the specialist in IT Service Management with KIX for 15 years now. Thanks to our practical experience, we have put together a comprehensive range of seminars that not only includes a high proportion of exercises, but also teaches a large number of important, tried-and-tested best practices in order to provide administrators and users with the best possible support in their day-to-day work.

In addition to our classroom seminars, in which we teach the administration of KIX Pro as well as the in-depth use of KIX Pro ITSM functions, we also offer regular online seminars such as Tech Updates to present the latest features and enhancements in our KIX Pro software.

Special customer benefit: The "KIX Pro Maintenance & Support" package already includes an attractive participation discount on the KIX PRO ADMINISTRATOR TRAINING and the KIX PRO TECH-UPDATES.


Classroom Seminars

Our classroom seminars are live training sessions led by an experienced seminar leader in a small learning group. Our trainers support you in your exercises and additionally you benefit from numerous examples and joint discussions. Due to the special Corona situation, all current classroom seminars are conducted as online events.

Available classroom seminars

KIX PRO ADMINISTRATOR TRAINING - BASIC TRAINING

The training content is aimed at new admins of KIX Pro.

  • KIX Architecture / Terminology

  • Import / Export interface (CSV)

  • Agent and customer frontend

  • Admin overview

  • Service catalog

  • Authorization concept

  • Dynamic fields

  • Ticket notifications

  • Postmaster filter

  • Generic agents

  • Agent and customer data source

  • SysConfig and CLI

KIX PRO ADMINISTRATOR TRAINING - ITSM TRAINING

The training content is aimed at experienced admins of KIX Pro,
who want to work with extended service functions for ITSM and technical service.


  • ITSM Terminology

  • CMDB / General Catalog

  • CMDB design

  • Interfaces CMDB & Tickets

  • Access Control Lists (ACL)

  • ITSM Terminology

  • CMDB / General Catalog

  • CMDB design

  • Interfaces CMDB & Tickets

  • Access Control Lists (ACL)

  • Template Workflows

  • Area Fault

  • CMDB Explorer

  • CI Admin Modules

  • Data Exchange

  • Template Workflows

  • Area Fault

  • CMDB Explorer

  • CI Admin Modules


Online seminars

Online seminars are live training sessions. Our instructors use practical examples to show you how our software is evolving and what new applications are emerging. Learn from your workplace or home office - flexibly, individually and conveniently.

Available online seminars

KIX PRO TECH-UPDATES

The training content is aimed at all administrators and users of KIX Pro.

  • Presentation of the latest changes and functions in KIX Pro

  • Presentation of usage scenarios based on practical examples

  • Practical introduction to administration and use of new features

  • Stay up to date with KIX Pro and learn how to get the most out of the system


Individual training offers


In addition to our open seminar program, we also offer individual administrator and user training on request.

If the situation allows, we would be happy to conduct these trainings on your premises and put together a specific training program, individually tailored to your specific project aspects. Your employees will benefit from discussions, examples and questions that relate directly to your company.


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