EFFICIENT WORKSHOPS AND TRAINING
We design our workshops and trainings individually and tailored to your needs. Together we develop structures with a long lasting effect from your knowledge and our competence.
KIX Training
Our KIX trainings are led by experienced trainers in small learning groups. As a participant, you will receive support with your exercises and also benefit from numerous practical examples and joint discussions.
Currently, all KIX trainings are conducted as online events.
KIX PRO 18 "KIX USER"
The training content is aimed at users of KIX Pro.
- Introduction to KIX Pro (entry and terminology)
- Introduction to the agent portal
- Using the Self Service Portal
- Creating and editing tickets (using templates and actions)
- Creating and editing customers and contacts
- Presentation of KIX Asset Management (asset data maintenance)
- Presentation of the reporting system (retrieval of reports)
- Dates 2023:
KIX PRO 18 - "KIX ADMIN 1"
The training contents are aimed at KIX administrators who already have initial experience with KIX Pro. Attendance of the "KIX User" training is recommended but not compulsory.
- Overview of the KIX Pro admin area
- Administration: Ticket creation (teams, status, priorities, text modules)
- Administration: User behaviour and roles
- Administration: Automatic notifications
- Overview of job configuration
- Configuration and use of ticket templates, ticket and article actions and dynamic fields
- Dates 2023:
KIX PRO 18 - "ADMIN 2"
The training contents are aimed at experienced KIX Pro admins. Attendance of the "KIX User" and "KIX Admin 1" training courses is recommended but not compulsory.
- Connection of directory services (Active Directory/LDAP)
- Administration and use of jobs, macros and macro actions
- Configuration of parent/child tickets using jobs, macros and macro actions
- Introduction to KIX Asset Management (asset classes, asset attributes)
- Configuration of jobs for assets (automation)
- Introduction and use of permissions in KIX 18
- Dates 2023:
Webcasts & Online Seminars
Learn from your workplace or home office what our open source service software KIX can do, how it is developing and what flexible application options are available.
KIX Service Management 360°
Our free KIX webcast lasts about 45 minutes and takes place every 3rd Thursday of the month. We invite all interested parties who want to know what KIX actually is, how it works and what added value it brings to your company.
- intuitive ticket creation in KIX
- Individualisation of the agent dashboard
- how the asset database works
- working with the Self Service Portal
- If you are not yet familiar with KIX, this webcast is a clear recommendation.
- Dates 2023:
- 22/06/2023, 11 a.m.
- 20/07/2023, 11 a.m.
- 17/08/2023, 11 a.m.
- 21/09/2023, 11 a.m.
- 19/10/2023, 11 a.m.
- 16/11/2023, 11 a.m.
- 21/12/2023, 11 a.m.
