How does our software work? What is required of your IT infrastructure? How do we combine KIX with your processes? How do we integrate the service system into your IT landscape? We provide the answers to these and many other questions with our tailored advice, our workshops, and numerous services regarding our KIX service software
KIX doesn't operate in isolation, so our advisers can also assist with both technical and non-technical matters. Our technical workshops are complemented by our consulting on aspects including process management and documentation, service management in general, or ITSM in particular – or simply just the best practice in this field. This enables us to provide a holistic, end-to-end service.
KIX doesn't operate in isolation, so our advisers can also assist with both technical and non-technical matters. Our technical workshops are complemented by our consulting on aspects including process management and documentation, service management in general, or ITSM in particular – or simply just the best practice in this field. This enables us to provide a holistic, end-to-end service.
Regardless of whether you want to expand your existing system or want to get involved with service management for the first time: We are there for you. We will document your current set-up, analyze your processes and structures, and specify your requirements. Working together with you, we will then create a customized and transparent service concept with KIX.
Regardless of whether you want to expand your existing system or want to get involved with service management for the first time: We are there for you. We will document your current set-up, analyze your processes and structures, and specify your requirements. Working together with you, we will then create a customized and transparent service concept with KIX.
Every company has specific requirements. Our administrator and user training courses and hands-on workshops, which are individually tailored to your specific project aspects, enable your team to learn effectively on a living object and to retain knowledge through their own experience.
For example, we integrate your Active Directory or LDAP, integrate your telephone system or ERP/CRM data into KIX. The planning and configuration of specific interfaces or the integration of KIX into your intranet/internet websites can also be implemented within the framework of a workshop. Our consultants will of course come directly to you, but are also flexibly available remotely or online if required.
Every company has specific requirements. Our administrator and user training courses and hands-on workshops, which are individually tailored to your specific project aspects, enable your team to learn effectively on a living object and to retain knowledge through their own experience.
For example, we integrate your Active Directory or LDAP, integrate your telephone system or ERP/CRM data into KIX. The planning and configuration of specific interfaces or the integration of KIX into your intranet/internet websites can also be implemented within the framework of a workshop. Our consultants will of course come directly to you, but are also flexibly available remotely or online if required.
You do not have to adjust or adapt your working methods when using our KIX software. We adapt KIX to your wishes and requirements so that you can concentrate on your day-to-day work. With their longstanding experience and extensive expertise, our staff will help you to quickly implement your specific requirements.
Already working with KIX Pro, but don't yet have all the data you need in the right places? Looking for customer or contract data, delivered products, or the latest information from network monitoring?
This is where our expertise really comes into its own, as our system offers a wealth of interfaces for integrating data. We help you to find relevant data sources and formulate the corresponding interface requirements, before taking care of the implementation work.
Already working with KIX Pro, but don't yet have all the data you need in the right places? Looking for customer or contract data, delivered products, or the latest information from network monitoring?
This is where our expertise really comes into its own, as our system offers a wealth of interfaces for integrating data. We help you to find relevant data sources and formulate the corresponding interface requirements, before taking care of the implementation work.
It is crucial to keep your systems secure by regularly updating them to the latest version. If you are using KIX Pro in your own operating environment and have had your system modified, this often rules out a standard update. A range of different factors affects the update, and the process entails huge outlay in terms of the staff and time required.
Look no further than our solution for this scenario: our update service.
We provide new updates for KIX at regular intervals to maintain system performance and further enhance the system. We take care of updating your KIX software – quickly, simply, and without significantly impacting the rest of your systems. All you need to do is decide on the best time.
It is crucial to keep your systems secure by regularly updating them to the latest version. If you are using KIX Pro in your own operating environment and have had your system modified, this often rules out a standard update. A range of different factors affects the update, and the process entails huge outlay in terms of the staff and time required.
Look no further than our solution for this scenario:
our update service.
We provide new updates for KIX at regular intervals to maintain system performance and further enhance the system. We take care of updating your KIX software – quickly, simply, and without significantly impacting the rest of your systems. All you need to do is decide on the best time.
Are you already using KIX Pro to support your service team, but now find yourself facing new challenges in day-to-day work? Perhaps you have your own ideas about how to optimize your service jobs in the system, have identified performance bottlenecks, or need to integrate new service providers?
We can offer you flexible on-demand support, which include the following aspects by way of example:
Are you already using KIX Pro to support your service team, but now find yourself facing new challenges in day-to-day work? Perhaps you have your own ideas about how to optimize your service jobs in the system, have identified performance bottlenecks, or need to integrate new service providers?
We can offer you flexible on-demand support, which include the following aspects by way of example:
