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SERVICES

How does our software work? What is required of your IT infrastructure? How do we combine KIX with your processes? How do we integrate the service system into your IT landscape? We provide the answers to these and many other questions with our tailored advice, our workshops, and numerous services regarding our KIX service software


Consulting


KIX doesn't operate in isolation, so our advisers can also assist with both technical and non-technical matters. Our technical workshops are complemented by our consulting on aspects including process management and documentation, service management in general, or ITSM in particular – or simply just the best practice in this field. This enables us to provide a holistic, end-to-end service.

KIX doesn't operate in isolation, so our advisers can also assist with both technical and non-technical matters. Our technical workshops are complemented by our consulting on aspects including process management and documentation, service management in general, or ITSM in particular – or simply just the best practice in this field. This enables us to provide a holistic, end-to-end service.


ANALYSIS

Regardless of whether you want to expand your existing system or want to get involved with service management for the first time: We are there for you. We will document your current set-up, analyze your processes and structures, and specify your requirements. Working together with you, we will then create a customized and transparent service concept with KIX.

ANALYSIS

Regardless of whether you want to expand your existing system or want to get involved with service management for the first time: We are there for you. We will document your current set-up, analyze your processes and structures, and specify your requirements. Working together with you, we will then create a customized and transparent service concept with KIX.


WORKSHOPS

Every company has its own specific requirements, which is why we tailor our workshops to your specific needs. Our advisers can, of course, come directly to you, but they can also provide flexible support either remotely or online if required.

Our workshops cover "hands-on" configuration and administration work. We thereby allow your team to learn effectively using practical training techniques and acquire long-lasting knowledge through their own experience. During the workshops, our advisers integrate elements such as your Active Directory or LDAP, your telephone system, or ERP/CRM data into KIX. We can also cover the work involved in planning and configuring specific interfaces, or integrating KIX into your Intranet or Internet websites, as part of the workshops. During our workshops, we strongly encourage the participants to take a look over our shoulders so they can gain first-hand experience.

WORKSHOPS

Every company has its own specific requirements, which is why we tailor our workshops to your specific needs. Our advisers can, of course, come directly to you, but they can also provide flexible support either remotely or online if required.

Our workshops cover "hands-on" configuration and administration work. We thereby allow your team to learn effectively using practical training techniques and acquire long-lasting knowledge through their own experience. During the workshops, our advisers integrate elements such as your Active Directory or LDAP, your telephone system, or ERP/CRM data into KIX. We can also cover the work involved in planning and configuring specific interfaces, or integrating KIX into your Intranet or Internet websites, as part of the workshops. During our workshops, we strongly encourage the participants to take a look over our shoulders so they can gain first-hand experience.



IMPLEMENTATION

You do not have to adjust or adapt your working methods when using our KIX software. We adapt KIX to your wishes and requirements so that you can concentrate on your day-to-day work. With their longstanding experience and extensive expertise, our staff will help you to quickly implement your specific requirements.

INTEGRATION

Already working with KIX Start or KIX Pro, but don't yet have all the data you need in the right places? Looking for customer or contract data, delivered products, or the latest information from network monitoring?

This is where our expertise really comes into its own, as our system offers a wealth of interfaces for integrating data. We help you to find relevant data sources and formulate the corresponding interface requirements, before taking care of the implementation work.

INTEGRATION

Already working with KIX Start or KIX Pro, but don't yet have all the data you need in the right places? Looking for customer or contract data, delivered products, or the latest information from network monitoring?

This is where our expertise really comes into its own, as our system offers a wealth of interfaces for integrating data. We help you to find relevant data sources and formulate the corresponding interface requirements, before taking care of the implementation work.


UPDATES

It is crucial to keep your systems secure by regularly updating them to the latest version. If you are using KIX Start or KIX Pro in your own operating environment and have had your system modified, this often rules out a standard update. A range of different factors affects the update, and the process entails huge outlay in terms of the staff and time required.

Look no further than our solution for this scenario: our update service.

We provide new updates for KIX Start and KIX Pro at regular intervals to maintain system performance and further enhance the system. We take care of updating your KIX software – quickly, simply, and without significantly impacting the rest of your systems. All you need to do is decide on the best time.

UPDATES

It is crucial to keep your systems secure by regularly updating them to the latest version. If you are using KIX Start or KIX Pro in your own operating environment and have had your system modified, this often rules out a standard update. A range of different factors affects the update, and the process entails huge outlay in terms of the staff and time required.

Look no further than our solution for this scenario:
our update service.

We provide new updates for KIX Start and KIX Pro at regular intervals to maintain system performance and further enhance the system. We take care of updating your KIX software – quickly, simply, and without significantly impacting the rest of your systems. All you need to do is decide on the best time.


SUPPORT

Are you already using KIX Start or KIX Pro to support your service team, but now find yourself facing new challenges in day-to-day work? Perhaps you have your own ideas about how to optimize your service jobs in the system, have identified performance bottlenecks, or need to integrate new service providers?

We can offer you flexible on-demand support in the form of pre-paid packages, which include the following aspects by way of example:

  • Consulting and support for ITIL and IT service management

  • Consulting, conceptual design, and support for KIX

  • Adaptation, enhancement, and integration of KIX

  • Workshops and training courses on using KIX

SUPPORT

Are you already using KIX Start or KIX Pro to support your service team, but now find yourself facing new challenges in day-to-day work? Perhaps you have your own ideas about how to optimize your service jobs in the system, have identified performance bottlenecks, or need to integrate new service providers?

We can offer you flexible on-demand support in the form of pre-paid packages, which include the following aspects by way of example:

  • Consulting and support for ITIL and IT service management

  • Consulting, conceptual design, and support for KIX

  • Adaptation, enhancement, and integration of KIX

  • Workshops and training courses on using KIX



KIX Pro training courses


KIX Pro

We offer training courses for administrators and users, so that you can make the most of service management using KIX. We would be more than happy to hold training courses at your site, individually tailored to your specific projects.



Managed services


IT departments are often unable to focus on their core work as they have to deal with too many tasks, such as storage environments or server security. Each additional new system and each new application places an additional burden on the team.

However, this doesn't need to be the case. We can offer you extensive services when it comes to providing support and running the KIX software on your servers or in the cloud.

You can choose from 2 models:


FULL MANAGED SERVICES

Use KIX Pro as Software as a Service (SaaS) and we will take care of everything behind the scenes.
You will then not have any kind of outlay for infrastructure or support.
 

  • Incl. KIX Pro
    (add-on modules can be used subject to a fee)
  • Cloud hosting
    Security and experience guaranteed, hosted in Germany, certified to ISO/IEC 27001, availability > 99.9%
  • KIX Pro update service
  • Support contract
    This provides expert support when using the software

MANAGED SERVICES

Do you want KIX Pro running in your infrastructure, but, as far as possible, don't want any operational outlay? Then our managed services are perfect for you. We manage your KIX Pro system on your servers, regardless of whether it's on your premises or in your cloud.

  • Incl. KIX Pro
    (add-on modules can be used subject to a fee)
  • Installation of KIX Pro in your infrastructure, incl. operational support
    (e.g. managing the server operating system, system monitoring)
  • KIX Pro update service
  • Support contract
    This provides expert support when using the software

CONTACT

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