Areas of application
KIX Cloud is the intuitive Software as a Service (SaaS) solution for your technical service. Concentrate on your core business and entrust us with operating your service management system. KIX Cloud includes our expert support; this means you do not need to wait for tedious installation processes or perform any maintenance work or updates.
MAINTENANCE & AFTER SALES SERVICE (TECHNICAL SERVICE)
KIX helps you when carrying out and automating the following tasks:
Documentation and coordination of faults/unplanned maintenance
Planning of regular maintenance work
Reminders to replace parts subject to wear
Organization of recurring orders
Assignment planning for service engineers
Mobile support for service engineers (Field Agent App, online & offline)
Establishment of a knowledge database
FACILITY MANAGEMENT
KIX supports your service management in the following areas:
- Receiving and structuring tenant messages
- Central organization of workflows in facility management
- Inventory and support for building services (technical workstations)
- Commissioning and organization of building services
- Organization of procurement management
- Management of external tradespeople for electrical installations, sanitary equipment, etc.