The service software for every requirement

Regardless of the industry or the size of the company - with KIX you bring structure and system into your service management.

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KIX Service Software

Networking, globalization and digitization are the hallmarks of today. With the extensive functions of our open source software KIX, we offer you the right solution for optimizing your IT and technical service processes.

Product comparison

Basic features
KIX Start 18
KIX Pro 18

Incident Management

›› handling of security incidents and operational problems by the service desk and helpdesk
›› use of ticket templates for efficient recording of messages

without templates

Change Management

›› integrated process management with flexible approval workflows for orders, releases, leave requests or even onboarding

without process management

Services and Service contracts

›› manage services and SLAs (Service Level Agreement)
›› management of service contracts with customers, suppliers and service providers
›› provision of service catalogues

Problem Management

›› identify and analyse problems, record known errors and provide workarounds

with restrictions

Asset Management

›› management of software, hardware, licences, contracts, inventory, locations in KIX Asset Database
›› versioning of assets incl. version comparison
›› linkage graph to map dependencies between multiple assets and perform impact analysis

without link graph

Knowledge Database / FAQ

›› management and provision of knowledge entries in agent portal and self-service portal
›› the link to tickets and assets enables a quick transfer of information e.g. maintenance instructions, troubleshooting, instructions/regulations

Individualisation / Extensibility

›› use of individual fields to record additional information, e.g. on tickets, contacts or organisations
›› integration of sidebars for more functionality

with restrictions

Use of Dashboards

›› use and manage dashboards to monitor tickets and assets
›› integration of new widgets based on own search templates and reports

with restrictions

Integrated Reporting

›› comprehensive reporting module with customisable evaluations of KPIs, runtimes and SLA fulfilment

with restrictions, only CSV & JSON format

Kanban Board

›› display of tickets in the Kanban Board for a structured overview of all pending tasks

personal board only

personal and team board

Ticket Calendar

›› display of tickets in the KIX calendar for optimised time management

personal calendar only


›› KIX is delivered with 2 languages (English, German)
›› other languages can be added individually

Revision Safety

›› all changes to tickets and assets are historised and can be retrieved at any time

Ticket Anonymisation

›› automated jobs allow data protection-compliant anonymisation of specific ticket fields

API Integration

›› fully comprehensive open REST API for quick and easy data exchange of all processes and objects

Self Service Portal

›› 24/7 portal for customers and employees
›› independent, uncomplicated reporting of tickets and tracking of the respective processing statuses
›› access to the knowledge base (FAQ)
›› display of assets assigned to the user

Integration in Websites

›› integration of a configurable form for the quick entry of tickets in external web portals such as intranets

Automatic Ticket Creation

›› in addition to the manual entry of tickets, KIX allows the creation of tickets via email, jobs and via data import via the KIX REST-API

with restrictions

Actions and Notifications

event-based automations with a wide range of configuration options for:
›› ticket notifications
›› ticket and article promotions
›› time and event-based jobs and actions

with restrictions

Tickets: Conversation Guides

›› configuration of questionnaires for the structured recording of incident reports
›› enables the selective display of solution aids in the helpdesk

Tickets: Text Modules and Checkboxes

›› prefabricated text modules for quick use
›› use of structured checklists, e.g. to map task lists

Incident Management

Problem Management

Service Request Management

Monitoring & Event Management

Change Enablement

Relationship Management

Service Configuration Management

Knowledge Management

Service Financial Management

Information Security Management

Measurement & Reporting Management

Service Catalogue Management

Service Level Management

Service Continuity Management

Supplier Management

Connect Database

›› integration and import of data from external software systems into KIX via database access

chargeable add-on module

Connect Baramundi

›› integration and import of asset data from the baramundi Management Suite (baramundi software AG)

chargeable add-on module

Connect Opsi

›› integration and import of asset data from the client management software opsi (uib GmbH)

chargeable add-on module

Connect Webservices

›› bidirectional data exchange between KIX and external software systems via web service (JSON)

chargeable add-on module

ITIL® 4 Practices

›› ITIL® 4 status workflows directly from project practice, immediately applicable (e.g. Incident, Changes, Problem, Service Request)
›› numerous ITIL® 4 reports as well as new asset classes for projects and contracts

chargeable add-on module

Field Agent App

›› create and edit service orders online and offline
›› further functions: Use of checklists, storage of photos and work reports, automatic time measurement

free of charge add-on module

Support Distributed Systems

›› separate installation of frontend and backend server is supported for efficient load distribution

LDAP/AD Authentication

›› central user administration can be carried out in the user‘s own LDAP/AD server and is synchronised each time the user logs on

Synchronisation of users and contact data from AD and LDAP

›› the central user administration can take place in the own LDAP/ AD server
›› automated periodic synchronisation of user and contact data from LDAP/AD (Active Directory) into KIX
›› when the user logs in, this data is accessed


›› use single sign-on authentication with Kerberos


›› support hotline assistance (e-mail, telephone)


›› Forum support

KIX Pro Administrator Training

›› discount for the KIX Pro Standard Administrator Training

Download KIX product comparison
KIX 18 Start & KIX 18 Pro

You are still using KIX 17 and are considering migrating to KIX 18?
Then take a look at the product comparison of both versions in our documentation area.

The benefits to you


Whether your engineers are in-house at their workstations, out in the field, or working offline in the basement:
KIX provides all the information they need to process their jobs without delay.


When it comes to IT service, KIX enables you to comply with the requirements of ITIL, ISO 27001, and the IT baseline protection standard from the German Federal Office for Information Security. KIX ensures that you meet the requirements for technical maintenance management.


KIX handles your service jobs in a structured workflow and makes it possible to assess and measure them – so you can invoice them correctly. KIX underpins your ideal service-based business model of the future.

Training courses & webcasts

We regularly offer training courses and webcasts on selected topics relating to the professional use of our KIX service management software. Training courses that are individually tailored to your needs are also no problem for us. Please do not hesitate to contact us.

What our customers say

It's quite simple – KIX saves us both time and energy. It's quick to use, so you realistically only need a couple of days to implement it. It's also good for those on a budget, plus – and I can't stress this enough – the support is first-rate. The team provides quick, straightforward, and honest answers to our questions.

Philipp Raschdorff, Service Coordinator, Globits


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