The service software for every requirement
Regardless of the industry or the size of the company - with KIX you bring structure and system into your service management.
Try it out!
KIX Service Software
Networking, globalization and digitization are the hallmarks of today. With the extensive functions of our open source software KIX, we offer you the right solution for optimizing your IT and technical service processes.
KIX Start
Software-based service management
for beginners. Ideal for your
IT requirements.
- Free & ready for use immediately
- Simple to integrate
- Basic solution
Product comparison
KIX Start 17
KIX Pro 17
KIX Start 18
KIX Pro 18
+ KIX Cloud
+ KIX Cloud
Processing faults, complaints, inquiries
Management of devices / assets in the KIX device database
Use of individual fields for additional information
e.g. for use in ticket dialogs
Integration of sidebars for enhanced functionality
Knowledge database / FAQs
Integrated reporting
Provision of dashboards
Multi-language functionality
Configurable reporting form for website integration
Self Service Portal for customers and employees
Mapping of job management
For internal users as well as external service providers and suppliers
Use of conversation guides
For creating tickets in the agent portal and Self Service Portal
Simplified
Simplified
Flexible notification functions
Depending on the ticket status
Processing of widespread incidents
Searching through file attachments
Provision of computation functions within and with individual fields
Automatic emptying of individual fields is configurable
Mapping of approval processes
Such as vacations, orders, releases, etc. incl. use of templates
Simplified
Extensive process management
E.g. onboarding of new employees
Without Graph
Use of text modules
Individual configuration of ticket actions
Use of simple checklists
Configuration of structured checklists
Multiple checklists can be saved per ticket
Display of tickets in the KIX calendar
Incident management
Certified by SERVIEW
Certified by SERVIEW
Problem management
Certified by SERVIEW
Certified by SERVIEW
Service request management
Certified by SERVIEW
Certified by SERVIEW
Monitoring & event management
Certified by SERVIEW
Certified by SERVIEW
Change enablement
Certified by SERVIEW
Certified by SERVIEW
Relationship management
Certified by SERVIEW
Service configuration management
Certified by SERVIEW
Certified by SERVIEW
Knowledge management
Certified by SERVIEW
Certified by SERVIEW
Service financial management
Certified by SERVIEW
Certified by SERVIEW
Information security management
Certified by SERVIEW
Certified by SERVIEW
Measurement & reporting management
Certified by SERVIEW
Certified by SERVIEW
Service catalogue management
Certified by SERVIEW
Certified by SERVIEW
Service level management
Certified by SERVIEW
Certified by SERVIEW
Service continuity management
Certified by SERVIEW
Certified by SERVIEW
Supplier management
Certified by SERVIEW
Preconfigured ITIL® v3 workflows & reports
Certified by SERVIEW / Chargeable add-on module
Preconfigured ITIL® 4 workflows & reports
Certified by SERVIEW / Chargeable add-on module
Suitable for medium-sized and large IT environments
Optimized device database
Performance
Explorer view for devices / assets
Comprehensive versioning of the devices / assets incl. version comparison
Ability to configure any number of device classes
Link graph function
To map dependencies between multiple devices / assets
Business Impact Analysis for Assets & Services
Creation of tickets, tracking of the respective processing status
Display of FAQs and device information
Integration of a form for creating tickets in external customer web portals
Ticket management using the Kanban Board
Chargeable add-on module
Personal Kanban
Personal Kanban
Provision of KPI Dashboards
Chargeable add-on module
Planning and implementation of maintenance / servicing measures
Chargeable add-on module
Simplified
Documentation of maintenance work
Chargeable add-on module
Anonymization of archive data
Chargeable add-on module
Inventory (automated device inventory)
Chargeable add-on module
Chargeable add-on module
Pre-configured ITSM workflows (ITIL support)
Chargeable add-on module / ITIL v3
Chargeable add-on module / ITIL 4
Telephone integration (CTI)
Chargeable add-on module
Recording of working time for tickets
Simplified
Chargeable add-on module
Simplified
Security management
By connecting the ISMS tool verinice.PRO supplied by SerNet
Chargeable add-on module
Wide range of expansion options via customized extensions
Connection of third-party systems
Standard configuration for web services
Chargeable add-on module
Chargeable add-on module / KIXConnect
Ticket processing app that can be used offline (Field Agent App)
Amendment of menu designations
Fully functional REST interface
Detailed authorization concept
supports multi-tenancy
Ability to configure all dialogs and screens
Separate tenants
Freely configurable macros
Generic agents
For tickets only
For tickets only
Simplified
Comprehensive import and export options
Separate installation of frontend and backend servers possible
Authentification of AD and LDAP connection
Synchronization of users and contact data from AD and LDAP
Single-Sign-On available
Support-Hotline
E-mail and telephone
Participation discount for the KIX Pro Administrator Training
Support from the KIX forum
The benefits to you
ACCESS FROM ANYWHERE
Whether your engineers are in-house at their workstations, out in the field, or working offline in the basement:
KIX provides all the information they need to process their jobs without delay.
SECURE
When it comes to IT service, KIX enables you to comply with the requirements of ITIL, ISO 27001, and the IT baseline protection standard from the German Federal Office for Information Security. KIX ensures that you meet the requirements for technical maintenance management.
PROFITABLE
KIX handles your service jobs in a structured workflow and makes it possible to assess and measure them – so you can invoice them correctly. KIX underpins your ideal service-based business model of the future.
Training courses & webcasts
We regularly offer training courses and webcasts on selected topics relating to the professional use of our KIX service management software. Training courses that are individually tailored to your needs are also no problem for us. Please do not hesitate to contact us.
What our customers say
It's quite simple – KIX saves us both time and energy. It's quick to use, so you realistically only need a couple of days to implement it. It's also good for those on a budget, plus – and I can't stress this enough – the support is first-rate. The team provides quick, straightforward, and honest answers to our questions.
Philipp Raschdorff, Service Coordinator, Globits
