From ITSM to ESM: Functional Strength as Standard
From the lean helpdesk solutions to classic ITSM through to cross-departmental Enterprise Service Management: With KIX, both simple and very complex service requirements can be professionally mapped. This makes KIX the ideal service management solution for companies that are looking for a tailor-made system for their individual requirements.
There's a whole lot included with us. See for yourself!
Open source as the basic principle
From the very beginning, KIX has successfully relied on open source technology. The KIX source code is freely available at all times. Compared to closed source solutions, our customers benefit from excellent customizing and easy auditability. Other advantages for KIX customers include freedom of choice when it comes to suppliers and service providers, lower operating costs and a high software quality.
On-Prem or Cloud? Why not both?
No matter if your IT strategy ist based on on-prem or cloud - with KIX, you are free to choose the right usage model. The KIX Cloud scores with the highest performance and security standards on selected DE servers from managedhosting.de. KIX On-Prem is interesting for many customers who want to keep their data on internal servers and at the same time appreciate flexibility and customisability.
Would you like to see how KIX works in practice?
In our short video, we demonstrate how a powerful open source ticket system can become a central tool for professional service management. See how KIX supports you from the initial request to cross-departmental collaboration, offering flexibility, transparency, and customization.
KIX brings order to complex workflows and creates the basis for efficient processes, whether in ITSM, help desk, or enterprise service management.
On-site support. With top marks!
We understand how IT support works. With our experienced teams in software development, consulting, product management, testing and support, we deliver maximum performance. By the way, of over 300 customers surveyed, over 97% rated our support as good to very good. We are working on the other three percent!
Who actually does service management
with KIX? A small but pretty fine selection!
Stay up to date with the latest developments in service management related to KIX and the ITSM sector.
Here we share practical knowledge from customer projects, insights into the further development of KIX, and trends and background information from the world of ITSM. Whether you want to make your service more professional, standardize processes, or simply stay up to date, you will find inspiration, experience reports, and technical articles that will help you in your everyday work. All articles can be found on our blog.
What challenge are you currently facing?
If you are looking for a powerful solution for your ITSM, Enterprise Service Management or Customer Service Desk, KIX is the right place for you. We will be happy to support you with your tool evaluation. Give us a call or send us a short message using the contact form. We look forward to hearing from you!