DOCUMENTATION

Our documentation area contains a variety of documents with detailed information about our products and services.

Documentation

Our documentation area contains a variety of documents with detailed information about our products and services.


MANUALS & PRODUCT DATA SHEETS

This section provides important information about our KIX products and the add-on modules. Simply click on the relevant manual or product data sheet that you're looking for. If you have any questions about our software which are not covered by the downloads provided here, please do not hesitate to get in touch with us directly.




INSTALLATION INSTRUCTIONS


The installation instructions for KIX are described in the manual. There you will find all information about the prerequisites, the basic installation as well as the first start-up. Simply follow the link:




CHANGE LOG


We are continuously working to enhance not only our KIX and KIX Pro products, but also the add-on modules. New features and add-ons are added on a regular basis. To make sure you don't miss any updates, we have set up the Change Log for you.




MIGRATION FROM OTRS TO KIX 18


IMPORTANT NOTE

If there are problems with the migration, the migration process has been designed so that it can be repeated as many times as you like without losing any data.

The process involves exporting the database of the source system, importing it into the new system, and modifying it accordingly. To do this, there must be sufficient free space in the file system – both in the directory specified as the target directory for temporary files during the migration, and on the hard disk onto which the database will be re-imported.

Please therefore ensure that the file system in question has sufficient free space. If it does not, the migration will fail.

The process described here cannot be used for KIX Pro in exactly the same way because KIX Pro has additional components installed compared to KIX.


MIGRATING FROM THE ((OTRS)) COMMUNITY EDITION TO KIX

It is very simple to change over from a traditional ((OTRS)) Community Edition to the new KIX service system. To do so, it is important that

  • the ((OTRS)) Community Edition system is running with ((OTRS)) Community Edition Version 5.
  • the ((OTRS)) Community Edition system is using the same database management system as KIX
  • the following packages have been installed in the ((OTRS)) Community Edition
    • FAQ
    • GeneralCatalog
    • ImportExport
    • ITSMCore
    • ITSMConfigurationManagement
    • ITSMIncidentProblemManagement

There are then only a few steps to complete as the administrator. The migration itself is carried out automatically by a corresponding migration script (/opt/kix/scripts/migrate_otrs2kix.sh).

Once KIX has been installed, a description of the specific migration steps and the procedure can be found in the file /opt/kix/MIGRATING_OTRS.md. Please simply follow the instructions given there.


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