KIX START
Manage your business processes using the service system for beginners. KIX Start is the browser-based service desk software for all your IT requirements. The software is free and is ready for use immediately after installation. KIX Start is open source, which means it can be integrated easily into your existing processes. This makes it a straightforward basic solution for your service management processes.
KIX Start
Manage your business processes using the service system for beginners. KIX Start is the browser-based service desk software for all your IT requirements. The software is free and is ready for use immediately after installation. KIX Start is open source, which means it can be integrated easily into your existing processes. This makes it a straightforward basic solution for your service management processes.
Areas of application
KIX Start is our community solution for your business processes when it comes to service management. The software provides suitable support for smaller service organizations as well as for those just starting out in service management. The software is free and is ready for use immediately after installation. KIX Start is open source and can be integrated easily into existing processes.
IT SERVICE MANAGEMENT
KIX helps you to manage the following areas in a structured manner and maintain an overview of them:
- Maintenance of PC workstations
- Management of IT equipment (printers, servers, etc.)
- Monitoring of central IT services
- Centralized documentation of work performed
SERVICE MANAGEMENT
KIX supports your service management in the following areas:
- Recording and processing of customer inquiries
- Processing of procurement requests
- Knowledge management
MAINTENANCE & AFTER SALES SERVICE (TECHNICAL COSTUMER SERVICE)
KIX helps you when carrying out and automating the following tasks:
- Recording and coordination of faults/unplanned maintenance
- Planning of regular maintenance work
- Reminders to replace parts subject to wear
- Establishment of a knowledge database
FACILITY MANAGEMENT
KIX supports your service management in the following areas:
- Receipt of messages from tenants
- Inventory and support for building services (technical workstations)
- Commissioning of building services
- Organization of procurement management
For your start in (IT) service management, after sales service, maintenance or facility service, KIX Start is exactly what you need. You and your service team will get off to a flying start with our service software. Successively expand your service processes and seamlessly switch to our professional solution KIX Pro or to our KIX Cloud. Then benefit from years of service experience and a wide range of expansion options. Offer your customers an intuitive self-service portal and give your customer service technicians a modern service app for field service.
Other features
REPORTING
Evaluation and analysis of
service figures for targeted
management information
KNOWLEDGE DATABASE
Save expertise and
tried-and-tested solutions for access
by all employees
INVENTORY MANAGEMENT
Recording, management, and overview
of technical equipment, hardware,
network, and software, together with licenses.
FAULT MANAGEMENT
Recording and query handling of error messages
Other products
What our customers say
cape IT offered us a greater degree of flexibility than we would have expected from large suppliers.
Frank Dressel, IT Manager, SHKRO Rodewisch
