KIX offers you utmost flexibility as an industry-specific software solution, custom-made to meet your exact requirements. Together, we leverage your knowledge and our expertise to develop structures that will have a long-term impact.
Networking, globalisation and digitalisation are the hallmarks of today's world. In order to meet these challenges, it is of great importance to have a well-functioning and high-performance IT. With our comprehensive service management system KIX, we support you and your organisation in meeting the requirements and tasks. In IT service, KIX makes it easier for interfaces to grow together and work together, so that requests and problems can be dealt with quickly. For technical services, KIX offers suitable solutions for the permanent protection and use of technical equipment and objects.
Service management systems are now an integral part of any modern company. The task of networking and digitalizing different areas of work is becoming increasingly complex. This, in turn, is placing ever-growing demands on IT solutions. KIX makes it easier to integrate a number of interfaces, such as between production and the end customer, and for them to work together. User and customer inquiries can be answered more quickly and fed into the appropriate workflows. Various optional modules hereby allow you to tailor the features and functionalities according to your individual demands.
Systematization of customer inquiries
Processing of procurement requests
Employee onboarding and offboarding
Applicant management
Management of vacation requests
Comprehensive automation of specialist workflows
Provision of workflows as centralized services (Self Services)
Knowledge management
Systematization of customer inquiries
Processing of procurement requests
Employee onboarding and offboarding
Applicant management
Management of vacation requests
Comprehensive automation of specialist workflows
Provision of workflows as centralized services (Self Services)
Knowledge management
If you want to optimally support your service processes and related workflows on the software side, our software solution KIX Pro is exactly the right thing for you. Years of service experience as well as feedback from many customers and the service community are complemented by the possibilities of diverse extension functions. With the certified KIX Pro, you can master your daily service routine from the purchase requisition to the applicant management.
IT Service Management (ITSM) is the basis for a well-functioning IT infrastructure with all the required IT services. The service desk plays a central role here as an interface between the IT department and user. If you use KIX for ITSM, you can cut costs, deal with changes more quickly and efficiently, and thus increase user satisfaction.
Maintenance of PC workstations
Comprehensive management of IT equipment
(printers, servers, etc.)
Automation and simplification of workflows
in IT service
Monitoring of central IT services
Centralized documentation of all tasks and changes
in the IT
Simplification of fault and requirement notifications for the IT team
Maintenance of PC workstations
Comprehensive management of IT equipment
(printers, servers, etc.)
Automation and simplification of workflows
in IT service
Monitoring of central IT services
Centralized documentation of all tasks and changes
in the IT
Simplification of fault and requirement notifications for the IT team
If you want to optimally support your IT service management and related work processes on the software side, our service software KIX Pro is exactly what you need. Years of service experience as well as feedback from many customers and the service community are complemented by the possibilities of diverse extension functions. Serview-certified and ITIL-compliant - with the ITSM system KIX Pro, your IT service team becomes the hero of the IT users.
Maintenance & after sales service includes all services that are important for safeguarding and using technical devices for the long term. In particular, this involves installation and upkeep, as well as repairs, maintenance, and spare-part provision. With KIX, downtime is recorded and made transparent for all those involved through structured documentation. What's more, KIX includes preventative measures to minimize the risk of downtime and thus reduce idle time and maintenance times. By using KIX to perform preventative maintenance, you can react faster and cut costs.
Documentation and coordination of faults/
unplanned maintenance
Planning of regular maintenance work
Reminders to replace parts subject to wear
Organization of recurring orders
Assignment planning for service engineers
Establishment of a knowledge database
If you want to provide after sales service, maintenance, and facility service with the best possible support in terms of software, KIX Pro is perfect for you. With modern work interfaces, an intuitive Self Service Portal for your customers, and equipped with a mobile service app for your customer service technicians, KIX Pro provides you with perfect support for day-to-day work in the service industry.
It is essential that any successful facility management is based on sound digital structures. Regardless of whether you are dealing with a residential building or a business complex, a seamless and efficient flow of work processes is essential in managing these buildings and their technical systems. With KIX, you can optimally coordinate your workflows and therefore reduce operating and management costs.
Receiving and structuring tenant messages
Central organization of workflows in facility management
Inventory and support for building services
(technical workstations)
Commissioning and organization of building services
Organization of procurement management
Management of external tradespeople for electrical installations, sanitary equipment, etc.
Receiving and structuring tenant messages
Central organization of workflows in facility management
Inventory and support for building services
(technical workstations)
Commissioning and organization of building services
Organization of procurement management
Management of external tradespeople for electrical installations, sanitary equipment, etc.
If you want to provide after sales service, maintenance, and facility service with the best possible support in terms of software, KIX Pro is perfect for you. With modern work interfaces, an intuitive Self Service Portal for your customers, and equipped with a mobile service app for your customer service technicians, KIX Pro provides you with perfect support for day-to-day work in the service industry.
