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AREAS OF APPLICATION

KIX offers you utmost flexibility as an industry-specific software solution, custom-made to meet your exact requirements. Together, we leverage your knowledge and our expertise to develop structures that will have a long-term impact.


Networking, globalization, and digitalization are hallmarks of today's world. In order to meet these challenges, having a well-functioning and high-performance IT system is essential. With our comprehensive service management system KIX, we support you and your organization in fulfilling requirements and tasks. When it comes to IT service, KIX makes it easier to integrate interfaces and for the interfaces to work together – so inquiries and problems can be dealt with quickly. In terms of technical service, KIX offers the solutions you need for safeguarding and using technical devices and objects for the long term.


SERVICE MANAGEMENT


Service management systems are now an integral part of any modern company. The task of networking and digitalizing different areas of work is becoming increasingly complex. This, in turn, is placing ever-growing demands on IT solutions. KIX makes it easier to integrate a number of interfaces, such as between production and the end customer, and for them to work together. User and customer inquiries can be answered more quickly and fed into the appropriate workflows. Various optional modules hereby allow you to tailor the features and functionalities according to your individual demands.


KIX SUPPORTS YOUR SERVICE MANAGEMENT IN THE FOLLOWING AREAS:

  • Systematization of customer inquiries

  • Processing of procurement requests

  • Employee onboarding and offboarding

  • Applicant management

  • Management of vacation requests

  • Comprehensive automation of specialist workflows

  • Provision of workflows as centralized services (Self Services)

  • Knowledge management

  • Systematization of customer inquiries

  • Processing of procurement requests

  • Employee onboarding and offboarding

  • Applicant management

  • Management of vacation requests

  • Comprehensive automation of specialist workflows

  • Provision of workflows as centralized services (Self Services)

  • Knowledge management


If you want to provide your service workflows and related workflows with the best possible support in terms of software, our product generation KIX Pro 17 is perfect for you. Years of service experience and feedback from many customers and the service community are supplemented by the possibilities that a variety of add-on features provide. With the certified KIX Pro 17, you can take charge of your day-to-day service, from order requests to application management.



IT SERVICE MANAGEMENT


IT Service Management (ITSM) is the basis for a well-functioning IT infrastructure with all the required IT services. The service desk plays a central role here as an interface between the IT department and user. If you use KIX for ITSM, you can cut costs, deal with changes more quickly and efficiently, and thus increase user satisfaction.


KIX helps you to manage these areas in a structured manner and maintain an overview of them:

  • Maintenance of PC workstations

  • Comprehensive management of IT equipment
    (printers, servers, etc.)

  • Automation and simplification of workflows
    in IT service

  • Monitoring of central IT services

  • Centralized documentation of all tasks and changes
    in the IT

  • Simplification of fault and requirement notifications for the IT team

  • Maintenance of PC workstations

  • Comprehensive management of IT equipment
    (printers, servers, etc.)

  • Automation and simplification of workflows
    in IT service

  • Monitoring of central IT services

  • Centralized documentation of all tasks and changes
    in the IT

  • Simplification of fault and requirement notifications for the IT team


If you want to provide your IT service management and related workflows with the best possible support in terms of software, our product generation KIX Pro 17 is perfect for you. Years of service experience and feedback from many customers and the service community are supplemented by the possibilities that a variety of add-on features provide. Serview certified and meets ITIL standards – with the KIX Pro 17 ITSM system, your IT service team can be there for IT users.



MAINTENANCE & AFTER SALES SERVICE


Maintenance & after sales service includes all services that are important for safeguarding and using technical devices for the long term. In particular, this involves installation and upkeep, as well as repairs, maintenance, and spare-part provision. With KIX, downtime is recorded and made transparent for all those involved through structured documentation. What's more, KIX includes preventative measures to minimize the risk of downtime and thus reduce idle time and maintenance times. By using KIX to perform preventative maintenance, you can react faster and cut costs.


KIX structures and automates the following tasks:

  • Documentation and coordination of faults/
    unplanned maintenance

  • Planning of regular maintenance work

  • Reminders to replace parts subject to wear

  • Organization of recurring orders

  • Assignment planning for service engineers

  • Establishment of a knowledge database

  • Documentation and coordination of faults/
    unplanned maintenance

  • Planning of regular maintenance work

  • Reminders to replace parts subject to wear

  • Organization of recurring orders

  • Assignment planning for service engineers

  • Establishment of a knowledge database


If you want to provide after sales service, maintenance, and facility service with the best possible support in terms of software, our new product generation KIX Pro 18 is perfect for you. With modern work interfaces, an intuitive Self Service Portal for your customers, and equipped with a mobile service app for your customer service technicians, KIX Pro 18 provides you with perfect support for day-to-day work in the service industry. If you want to provide your after sales service and technical customer service with the best possible support in terms of software, our new product generation KIX Pro 18 is perfect for you.



FACILITY MANAGEMENT


It is essential that any successful facility management is based on sound digital structures. Regardless of whether you are dealing with a residential building or a business complex, a seamless and efficient flow of work processes is essential in managing these buildings and their technical systems. With KIX, you can optimally coordinate your workflows and therefore reduce operating and management costs.


KIX supports your service management in the following areas:

  • Receiving and structuring tenant messages

  • Central organization of workflows in facility management

  • Inventory and support for building services
    (technical workstations)

  • Commissioning and organization of building services

  • Organization of procurement management

  • Management of external tradespeople for electrical installations, sanitary equipment, etc.

  • Receiving and structuring tenant messages

  • Central organization of workflows in facility management

  • Inventory and support for building services
    (technical workstations)

  • Commissioning and organization of building services

  • Organization of procurement management

  • Management of external tradespeople for electrical installations, sanitary equipment, etc.


If you want to provide after sales service, maintenance, and facility service with the best possible support in terms of software, our new product generation KIX Pro 18 is perfect for you. With modern work interfaces, an intuitive Self Service Portal for your customers, and equipped with a mobile service app for your customer service technicians, KIX Pro 18 provides you with perfect support for day-to-day work in the service industry. If you want to provide your facility service and in-house technicians with the best possible support in terms of software, our new product generation KIX Pro 18 is perfect for you.



USER REPORT


Success story: OSRAM Continental GmbH

How a young joint venture used KIX to set up a functioning service
desk in just 12 days.

User report – OSRAM Continental GmbH (download)

Success story: OSRAM Continental GmbH

How a young joint venture used KIX to set up a functioning service
desk in just 12 days.

User report – OSRAM Continental GmbH (download)


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