Areas of application
KIX Pro is the perfect service management system when it comes to qualified IT and technical service. In addition to offering comprehensive management of service contracts and Service Level Agreements (SLAs), its range of features also includes numerous functions that provide efficient support during service delivery. The software can be accessed in a web browser, meaning it is quick and simple to integrate your staff and customers and provide flexible access regardless of where they are.

IT SERVICE MANAGEMENT
KIX helps you to manage the following areas in a structured manner and maintain an overview of them:
- Maintenance of PC workstations
- Comprehensive management of IT equipment (printers, servers, etc.)
- Automation and simplification of workflows in IT service
- Monitoring of central IT services
- Centralized documentation of all tasks and changes in the IT
- Simplification of fault and requirement notifications for the IT team

SERVICE MANAGEMENT
KIX supports your service management in the following areas:
- Systematization of customer inquiries
- Processing of procurement requests
- Employee onboarding and offboarding
- Applicant management
- Management of vacation requests
- Comprehensive automation of specialist workflows
- Provision of workflows as centralized services (Self Services)
- Knowledge management

MAINTENANCE & AFTER SALES SERVICE (TECHNICAL SERVICE)
KIX helps you when carrying out and automating the following tasks:
- Documentation and coordination of faults/unplanned maintenance
- Planning of regular maintenance work
- Reminders to replace parts subject to wear
- Organization of recurring orders
- Assignment planning for service engineers
- Mobile support for service engineers (Field Agent App, online & offline)
- Establishment of a knowledge database

FACILITY MANAGEMENT
KIX supports your service management in the following areas:
- Receiving and structuring tenant messages
- Central organization of workflows in facility management
- Inventory and support for building services (technical workstations)
- Commissioning and organization of building services
- Organization of procurement management
- Management of external tradespeople for electrical installations, sanitary equipment, etc.
What our customers say

After a short training session, the tool becomes intuitive and work is performed efficiently. cape IT resolves support requests very quickly and professionally.
Sascha Plumhoff, IT Manager, AUCOTEC AG