KIX PRO

The business solution for your service system for use in professional IT and technical customer service provides you with an effective overview of your business processes.

KIX Pro is suitable for use in any department and can be individually adapted. The software can be tailored exactly to your specific needs via a variety of additional modules.

KIX Pro

The business solution for your service system for use in professional IT and technical customer service provides you with an effective overview of your business processes.

KIX Pro is suitable for use in any department and can be individually adapted. The software can be tailored exactly to your specific needs via a variety of additional modules.

Areas of application

KIX Pro is the perfect service management system when it comes to qualified IT and technical service. In addition to offering comprehensive management of service contracts and Service Level Agreements (SLAs), its range of features also includes numerous functions that provide efficient support during service delivery. The software can be accessed in a web browser, meaning it is quick and simple to integrate your staff and customers and provide flexible access regardless of where they are.


IT SERVICE MANAGEMENT

KIX helps you to manage the following areas in a structured manner and maintain an overview of them:

  • Maintenance of PC workstations
  • Comprehensive management of IT equipment (printers, servers, etc.)
  • Automation and simplification of workflows in IT service
  • Monitoring of central IT services
  • Centralized documentation of all tasks and changes in the IT
  • Simplification of fault and requirement notifications for the IT team

SERVICE MANAGEMENT

KIX supports your service management in the following areas:

  • Systematization of customer inquiries
  • Processing of procurement requests
  • Employee onboarding and offboarding
  • Applicant management
  • Management of vacation requests
  • Comprehensive automation of specialist workflows
  • Provision of workflows as centralized services (Self Services)
  • Knowledge management

If you want to provide your IT service management and related workflows with the best possible support in terms of software, our product generation KIX Pro 17 is perfect for you. Years of service experience and feedback from many customers and the service community are supplemented by the possibilities that a variety of add-on features provide. KIX Pro 17 is the certified service system for the extensive demands of seasoned service organizations.

MAINTENANCE & AFTER SALES SERVICE (TECHNICAL SERVICE)

KIX helps you when carrying out and automating the following tasks:

  • Documentation and coordination of faults/unplanned maintenance
  • Planning of regular maintenance work
  • Reminders to replace parts subject to wear
  • Organization of recurring orders
  • Assignment planning for service engineers
  • Mobile support for service engineers (Field Agent App, online & offline)
  • Establishment of a knowledge database

FACILITY MANAGEMENT

KIX supports your service management in the following areas:

  • Receiving and structuring tenant messages
  • Central organization of workflows in facility management
  • Inventory and support for building services (technical workstations)
  • Commissioning and organization of building services
  • Organization of procurement management
  • Management of external tradespeople for electrical installations, sanitary equipment, etc.   

If you want to provide after sales service, maintenance, and facility service with the best possible support in terms of software, our new product generation KIX Pro 18 is perfect for you. With modern work interfaces, an intuitive Self Service Portal for your customers, and equipped with a mobile service app for your customer service technicians, KIX Pro 18 provides you with perfect support for day-to-day work in the service industry. Grow along with your customers, with immediate availability and access to your service jobs from anywhere.


Other features


JOB MANAGEMENT

Customizable
processes for efficient
processing of jobs


WORKFLOW MANAGEMENT

Support and monitoring of work processes, job processing workflows, and operational sequences. The ITIL-compliant IT service desk standardizes the process quality


KNOWLEDGE DATABASE

Save expertise and
tried-and-tested solutions for access
by all employees


FAULT MANAGEMENT

Recording and query handling of error messages


DEVICE DATABASE / CMDB

Recording, management and overview of technical equipment, network and software, together with licences




KIX Pro_Service Management Software

KIX Pro is the business solution for your service system for use in
professional IT service and technical customer service!




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What our customers say


After a short training session, the tool becomes intuitive and work is performed efficiently. cape IT resolves support requests very quickly and professionally.

Sascha Plumhoff, IT Manager, AUCOTEC AG


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