KIX PRO
The business solution for your service system for use in professional IT and technical customer service provides you with an effective overview of your business processes.
KIX Pro is suitable for use in any department and can be individually adapted. The software can be tailored exactly to your specific needs via a variety of additional modules.
KIX Pro
The business solution for your service system for use in professional IT and technical customer service provides you with an effective overview of your business processes.
KIX Pro is suitable for use in any department and can be individually adapted. The software can be tailored exactly to your specific needs via a variety of additional modules.
Areas of application
KIX Pro is the service management system for qualified IT and technical service. In addition to comprehensive management of service contracts and service level agreements (SLA), the range of functions includes numerous services for efficient support in service provision. Thanks to access via web browser, you can quickly and easily involve your employees and customers and provide them with flexible, location-independent access.
IT SERVICE MANAGEMENT
KIX helps you to manage the following areas in a structured way and to keep an overview:
- Support of the PC workstations
- comprehensive management of IT equipment (printers, servers, etc.)
- Automation and simplification of IT service workflows
- monitoring of central IT services
- Central documentation of all activities and changes in IT
- Simplification of fault and demand reports to IT
SERVICE MANAGEMENT
KIX supports your service management in the following areas:
- Systematisation of customer enquiries
- Processing of procurement requests
- On- and off-boarding of employees
- Applicant management
- Management of leave requests
- Cross-functional automation of technical workflows
- Provision of workflows as central services (self services)
- Knowledge management
MAINTENANCE & AFTER SALES SERVICE (TECHNICAL COSTUMER SERVICE)
KIX helps you to implement and automate the following tasks:
- Documentation and coordination of malfunctions / unplanned maintenance
- Planning of regular maintenance work
- Reminder of replacement of wear parts
- Organisation of regular orders
- Deployment planning of service technicians
- Mobile support of service technicians (Field Agent App, online & offline)
- Creation of a knowledge database
FACILITY MANAGEMENT
KIX supports your service management in the following areas:
- Acceptance and structuring of tenant notifications
- Central organisation of workflows in property management
- Inventory and support of building services (technical spaces)
- Commissioning and organising building services
- Organisation of procurement management
- Control of external tradesmen for electrical, plumbing, etc.
If you want to optimally support your (IT) service management, your after-sales service, maintenance and facility service with software, KIX Pro is exactly what you need. With modern work interfaces, an intuitive self-service portal for your customers and equipped with a mobile service app for your customer service technicians, KIX Pro is your perfect companion in the daily service business. Grow with your customers through instant availability and access to your service orders from anywhere.
