The add-on features for KIX Pro and KIX Cloud enable you to tailor the
service software to your specific workflows.


The add-on features for KIX Pro and
KIX Cloud enable you to tailor the
service software to your specific workflows.

ITIL@ 4 Practices

Combine the leading framework for implementing successful IT services with one of the leading open source ITSM solutions.

  • Quickly support proven ways of working
  • Build a common understanding of IT's role/goals
  • Manage IT finances with awareness
  • Master ISO 27001 audits more easily
  • Increase flexibility and sustainability

Maintenance Plan

Automate your maintenance and servicing tasks! The "Maintenance Plan" enables the planning, reminder and documentation of various maintenance tasks. 

  • Configuration and maintenance of time-based (cyclical) maintenance plans for assets/devices.
  • Preview of foreseeable maintenance tasks as a list or calendar
  • Display of maintenance tasks (preview, planning, completed) on assets/devices as a list or calendar 
  • Automatic creation of maintenance/maintenance orders with templates, checklists, form fields, etc.
  • Possibility for comprehensive documentation of on-site appointments, maintenance work and working hours


The quick and easy way to provide technical customer service while on the go. Whether you're dealing with a technical problem or maintenance work: Switch over to paperless documentation and save both time and money.


  • Online and offline processing of service jobs
  • Management using clear checklists
  • Automatic time measurement
  • Save photos and work notes
  • Confirmation through customer signature


Visualize your tasks with our digital, customizable post-it wall. Note down the task, categorize it, done.

  • Optimal planning of assignments and tasks
  • Availability and workload of employees can be viewed at a glance at all times


Use this maintenance module to import and synchronize your inventory data in the KIX Pro device database (CMDB).

  • Changes can be identified at any time, change ticket can be created automatically
  • Data can be transferred manually or automatically
  • Various options for the back-end: opsi, baramundi, or generic DB back-end


KIX transmits data to and receives data from other systems, ensuring a seamless exchange of information.

  • Data exchange between KIX and external software systems via web service (JSON)
  • Application examples are:
    • Display of customer data and order stocks from a CRM
    • Display of goods stocks from an ERP


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