Combine the leading framework for implementing successful IT services with one of the leading open source ITSM solutions.

• Quickly support proven ways of working
• Build a common understanding of IT's role/goals
• Manage IT finances with awareness
• Master ISO 27001 audits more easily
• Increase flexibility and sustainability

The quick and easy way to provide technical customer service while on the go. Whether you're dealing with a technical problem or maintenance work: Switch over to paperless documentation and save both time and money.

Features:

• Online and offline processing of service jobs
• Management using clear checklists
• Automatic time measurement
• Save photos and work notes
• Confirmation through customer signature

Visualize your tasks with our digital, customizable post-it wall. Note down the task, categorize it, done.

• Optimal planning of assignments and tasks
• Availability and workload of employees can be viewed at a glance at all times

Use this maintenance module to import and synchronize your inventory data in the KIX Pro device database (CMDB).

• Changes can be identified at any time, change ticket can be created automatically
• Data can be transferred manually or automatically
• Various options for the back-end: opsi, baramundi, or generic DB back-end

KIX transmits data to and receives data from other systems, ensuring a seamless exchange of information.

• Data exchange between KIX and external software systems via web service (JSON)
• Application examples are:
  • Display of customer data and order stocks from a CRM
  • Display of goods stocks from an ERP