
ITIL@ 4 Practices
Combine the leading framework for implementing successful IT services with one of the leading open source ITSM solutions.
- Quickly support proven ways of working
- Build a common understanding of IT's role/goals
- Manage IT finances with awareness
- Master ISO 27001 audits more easily
- Increase flexibility and sustainability

FIELD AGENT APP
The quick and easy way to provide technical customer service while on the go. Whether you're dealing with a technical problem or maintenance work: Switch over to paperless documentation and save both time and money.
Features:
- Online and offline processing of service jobs
- Management using clear checklists
- Automatic time measurement
- Save photos and work notes
- Confirmation through customer signature

KANBAN BOARD
Visualize your tasks with our digital, customizable post-it wall. Note down the task, categorize it, done.
- Optimal planning of assignments and tasks
- Availability and workload of employees can be viewed at a glance at all times

INVENTORY
Use this maintenance module to import and synchronize your inventory data in the KIX Pro device database (CMDB).
- Changes can be identified at any time, change ticket can be created automatically
- Data can be transferred manually or automatically
- Various options for the back-end: opsi, baramundi, or generic DB back-end

KIX CONNECT
KIX transmits data to and receives data from other systems, ensuring a seamless exchange of information.
- Data exchange between KIX and external software systems via web service (JSON)
- Application examples are:
- Display of customer data and order stocks from a CRM
- Display of goods stocks from an ERP