Our maintenance and support services are provided for the major versions of our products. As part of the maintenance cycle, the major versions receive a number of minor updates focusing on enhancing existing basic product features and providing limited new features, as well as remedying bugs. Interfaces are only extended in a way that ensures they remain compatible, or modified in the case of problems.
What's more, advanced support (LTS – Long-Term Support) can be purchased for the major versions. This provides updates for serious security loopholes and includes minor maintenance for KIX Pro versions where the mainstream support has been discontinued.
Version 18 of KIX
During the 6th user conference in November 2018, we presented the new version of our KIX product range, comprising KIX Start, KIX Pro, and KIX Cloud. Since then, it has developed into an intuitive and adaptable solution for technical service. It provides all key basic features for enabling you to work more efficiently and increase service quality – straight out of the box.
KIX Cloud always contains the latest KIX Pro version as the basis to ensure it is always covered by the mainstream support. The releases are published regularly every 4 to 6 weeks. The update service, which is included, imports them automatically into the respective clouds, which eliminates the need for manual imports.
We will continuously expand the range of features over the coming months and add a host of features for IT service.
A selection of new features from recent releases for version 18 of KIX are listed here:
FEATURE RELEASE 18.10
Dynamic Info Sidebar ("Business Card") – sponsored by R.STAHL (KIX Start)
Integration of external web tools based on customer data/contact details
Brief information on contact and organization
Concentration on important information
Integration of customer logos or user avatars
Automatic setting of incident status in the asset (KIX Start)
Current actual status of assets is shown in assets view, and all tickets are shown with the most up-to-date version – information at a glance
A variety of improvements to ticket actions, e.g. (KIX Pro + KIX Cloud)
FEATURE RELEASE 18.8
Anonymization (KIX Pro and KIX Cloud)
Automatic anonymization of completed tickets without the need for an additional add-on
Self Service Portal (KIX Pro and KIX Cloud)
Windows installation (KIX Start and KIX Pro)
Instructions and scripts for using KIX18 on Windows – available for download via github
SLA system (KIX Pro & Cloud)
Device-based service levels
Configurable compliance with SLA criterion
Flexible configuration of business hours
Define business hours down to the exact minute for each day
Version 17 of KIX
Version 17 of the KIX service software for expert IT service is available as KIX Start (the community version) and as KIX Pro (the business solution). In addition to offering comprehensive management of service jobs and Service Level Agreements (SLA), its features also include many services for efficient support during service provision. Version 17 of KIX Pro is quick to implement and can be supplemented with numerous add-on features.
Alongside our work to enhance KIX in version 18, we will provide support for version 17 of the KIX service software, with new features and bug fixes, up to and including 2022.
A selection of new features from recent releases for version 17 of KIX are listed here:
FEATURE RELEASE 17.12
Reworking of the installers to the latest operating system versions
See compatibility matrix
Character length shown in overviews for values of dynamic fields can be configured
Image preview in article lists
Synchronization of modules
Configurable host name test
FEATURE RELEASE 17.11
Multiple attachment upload
Simultaneously upload several files to a ticket
Mark all ticket items for the ticket as read
A ticket can now be marked as read in full
New "My tickets" toolbar icon (person processing the job without considering blocks)
InitialJS for KIXSidebar