Our maintenance and support services are provided for the major versions of our products. As part of the maintenance cycle, the major versions receive a number of minor updates focusing on enhancing existing basic product features and providing limited new features, as well as remedying bugs. Interfaces are only extended in a way that ensures they remain compatible, or modified in the case of problems.

What's more, advanced support (LTS – Long-Term Support) can be purchased for the major versions. This provides updates for serious security loopholes and includes minor maintenance for KIX Pro versions where the mainstream support has been discontinued.

KIX in Version 18

The new version of our KIX product family, which consists of KIX Start, KIX Pro and KIX Cloud, brings all the important basic functions for working more efficiently and increasing service quality out-of-the-box.

KIX Cloud always contains the latest KIX Pro version as the basis to ensure it is always covered by the mainstream support. The releases are published regularly every 6 to 8 weeks. The update service, which is included, imports them automatically into the respective clouds, which eliminates the need for manual imports.

We will continuously expand the range of features over the coming months and add a host of features for IT service.

A selection of new features from recent releases for KIX in version 18 are listed here:


  • Increased performance
  • Automatic assignment of e-mail contacts
  • Automatic length limitation in the content of quoted ticket texts
  • UX/UI Miscellaneous
  • Miscellaneous and bugfixing

KIX in Version 17

Basically, there will be no more fundamental innovations for KIX 17, as our focus is on the further development of KIX 18. Nevertheless, our aim is to further optimise the existing KIX 17 solution, to improve user-friendliness and to address any bug fixes that have arisen. We will provide support for the KIX 17 service software until 2023 inclusive.


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