Areas of application
KIX Pro is the perfect service management system when it comes to qualified IT and technical service. In addition to offering comprehensive management of service contracts and Service Level Agreements (SLAs), its range of features also includes numerous functions that provide efficient support during service delivery. The software can be accessed in a web browser, meaning it is quick and simple to integrate your staff and customers and provide flexible access regardless of where they are.

IT SERVICE MANAGEMENT
KIX helps you to manage the following areas in a structured manner and maintain an overview of them:
Maintenance of PC workstations
Comprehensive management of IT equipment (printers, servers, etc.)
Automation and simplification of workflows in IT service
Monitoring of central IT services
Centralized documentation of all tasks and changes in the IT
Simplification of fault and requirement notifications for the IT team

SERVICE MANAGEMENT
KIX supports your service management in the following areas:
Systematization of customer inquiries
Processing of procurement requests
Employee onboarding and offboarding
Applicant management
Management of vacation requests
Comprehensive automation of specialist workflows
Provision of workflows as centralized services (Self Services)
Knowledge management
If you want to provide your IT service management and related workflows with the best possible support in terms of software, our product generation KIX Pro 17 is perfect for you. Years of service experience and feedback from many customers and the service community are supplemented by the possibilities that a variety of add-on features provide. KIX Pro 17 is the certified service system for the extensive demands of seasoned service organizations.

MAINTENANCE & AFTER SALES SERVICE (TECHNICAL SERVICE)
KIX helps you when carrying out and automating the following tasks:
Documentation and coordination of faults/unplanned maintenance
Planning of regular maintenance work
Reminders to replace parts subject to wear
Organization of recurring orders
Assignment planning for service engineers
Mobile support for service engineers (Field Agent App, online & offline)
Establishment of a knowledge database

FACILITY MANAGEMENT
KIX supports your service management in the following areas:
Receiving and structuring tenant messages
Central organization of workflows in facility management
Inventory and support for building services (technical workstations)
Commissioning and organization of building services
Organization of procurement management
Management of external tradespeople for electrical installations, sanitary equipment, etc.
If you want to provide after sales service, maintenance, and facility service with the best possible support in terms of software, our new product generation KIX Pro 18 is perfect for you. With modern work interfaces, an intuitive Self Service Portal for your customers, and equipped with a mobile service app for your customer service technicians, KIX Pro 18 provides you with perfect support for day-to-day work in the service industry. Grow along with your customers, with immediate availability and access to your service jobs from anywhere.
What our customers say

After a short training session, the tool becomes intuitive and work is performed efficiently. cape IT resolves support requests very quickly and professionally.
Sascha Plumhoff, IT Manager, AUCOTEC AG