KIX PRO
The business solution for your service system is intended for use in the professional IT and technical service field and provides an effective overview of your business processes. KIX Pro can be used by any department and can be tailored to specific requirements. A variety of add-on modules is available, meaning the software can be custom-made to suit your particular circumstances.
KIX Pro
The business solution for your service system is intended for use in the professional IT and technical service field and provides an effective overview of your business processes. KIX Pro can be used by any department and can be tailored to specific requirements. A variety of add-on modules is available, meaning the software can be custom-made to suit your particular circumstances.
Areas of application
KIX Pro is the perfect service management system when it comes to qualified IT and technical service. In addition to offering comprehensive management of service contracts and Service Level Agreements (SLAs), its range of features also includes numerous functions that provide efficient support during service delivery. The software can be accessed in a web browser, meaning it is quick and simple to integrate your staff and customers and provide flexible access regardless of where they are.
IT SERVICE MANAGEMENT
KIX helps you to manage the following areas in a structured manner and maintain an overview of them:
- Maintenance of PC workstations
- Comprehensive management of IT equipment (printers, servers, etc.)
- Automation and simplification of workflows in IT service
- Monitoring of central IT services
- Centralized documentation of all tasks and changes in the IT
- Simplification of fault and requirement notifications for the IT team
SERVICE MANAGEMENT
KIX supports your service management in the following areas:
- Systematization of customer inquiries
- Processing of procurement requests
- Employee onboarding and offboarding
- Applicant management
- Management of vacation requests
- Comprehensive automation of specialist workflows
- Provision of workflows as centralized services (Self Services)
- Knowledge management
MAINTENANCE & AFTER SALES SERVICE (TECHNICAL SERVICE)
KIX helps you when carrying out and automating the following tasks:
- Documentation and coordination of faults/unplanned maintenance
- Planning of regular maintenance work
- Reminders to replace parts subject to wear
- Organization of recurring orders
- Assignment planning for service engineers
- Mobile support for service engineers (Field Agent App, online & offline)
- Establishment of a knowledge database
FACILITY MANAGEMENT
KIX supports your service management in the following areas:
- Receiving and structuring tenant messages
- Central organization of workflows in facility management
- Inventory and support for building services (technical workstations)
- Commissioning and organization of building services
- Organization of procurement management
- Management of external tradespeople for electrical installations, sanitary equipment, etc.
Other features
JOB MANAGEMENT
Customizable
processes for efficient
processing of jobs
WORKFLOW MANAGEMENT
Support and monitoring of work processes, job processing workflows, and operational sequences. The ITIL-compliant IT service desk standardizes the process quality
KNOWLEDGE DATABASE
Save expertise and
tried-and-tested solutions for access
by all employees
FAULT MANAGEMENT
Recording and query handling of error messages
DEVICE DATABASE/CMDB
Recording, management, and overview of technical equipment, network, and software, together with licenses
KIX Pro is the business solution for
your service system, designed for
professional IT and technical service
From €4,941/year (net)
What our customers say
After a short training session, the tool becomes intuitive and work is performed efficiently. cape IT resolves support requests very quickly and professionally.
Sascha Plumhoff, IT Manager, AUCOTEC AG
Videos
Want to find out more? Watch our videos to see how KIX works and where you can use our software!
Videos
Want to find out more? Watch our videos to see how KIX works and where you can use our software!
