ADD-ON FEATURES
The add-on features for KIX Pro and KIX Cloud enable you to tailor the
service software to your specific workflows.
ADD-ON FEATURES
The add-on features for KIX Pro and
KIX Cloud enable you to tailor the
service software to your specific workflows.
ITIL@ 4 Practices
Combine the leading framework for implementing successful IT services with one of the leading open source ITSM solutions.
- Quickly support proven ways of working
- Build a common understanding of IT's role/goals
- Manage IT finances with awareness
- Master ISO 27001 audits more easily
- Increase flexibility and sustainability
Maintenance Plan
Automate your maintenance and servicing tasks! The "Maintenance Plan" enables the planning, reminder and documentation of various maintenance tasks.
- Configuration and maintenance of time-based (cyclical) maintenance plans for assets/devices.
- Preview of foreseeable maintenance tasks as a list or calendar
- Display of maintenance tasks (preview, planning, completed) on assets/devices as a list or calendar
- Automatic creation of maintenance/maintenance orders with templates, checklists, form fields, etc.
- Possibility for comprehensive documentation of on-site appointments, maintenance work and working hours
FIELD AGENT APP
The quick and easy way to provide technical customer service while on the go. Whether you're dealing with a technical problem or maintenance work: Switch over to paperless documentation and save both time and money.
Features:
- Online and offline processing of service jobs
- Management using clear checklists
- Automatic time measurement
- Save photos and work notes
- Confirmation through customer signature
KIX CONNECT
KIX transmits data to and receives data from other systems, ensuring a seamless exchange of information.
- Data exchange between KIX and external software systems via web service (JSON)
- Application examples are:
- Display of customer data and order stocks from a CRM
- Display of goods stocks from an ERP
KANBAN BOARD
Visualize your tasks with our digital, customizable post-it wall. Note down the task, categorize it, done.
- Optimal planning of assignments and tasks
- Availability and workload of employees can be viewed at a glance at all times
INVENTORY
Use this maintenance module to import and synchronize your inventory data in the KIX Pro device database (CMDB).
- Changes can be identified at any time, change ticket can be created automatically
- Data can be transferred manually or automatically
- Various options for the back-end: opsi, baramundi, or generic DB back-end
