In today's hospital IT landscapes, traditional IT, building automation and medical device technology are increasingly converging.
Creating a central ITSM solution for all teams is therefore the best step towards digital transformation for many hospitals.
By April 2023, over three billion euros had been approved under the KHZG. This is a huge sum, but considering the huge task of digitalization in the healthcare sector, it can only be a start. DENN: IT processes are still not running smoothly in many German hospitals.
IT, finance and quality continue to form a proverbial Bermuda triangle for many clinics. Employees have to cope with outdated infrastructures, which makes all processes slower and of poorer quality.
Larger hospitals may have better equipment here and there, but local authorities in particular are often poorly positioned due to lower budgets.
In addition to a steadily growing number of hospitals, over 400 customers from various sectors are already using KIX for their IT service management and/or technical customer service.
KIX is flexibly available as an on-prem or cloud solution. In addition to extensive and customizable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of expansion options.
This means that professional field service management, automated device inventory and ITIL-compliant work can also be implemented with KIX.
Designing service processes in hospitals to be ITIL-compliant offers many advantages, as tried-and-tested IT working methods can be used quickly and future viability and resilience can be significantly increased.
With the amendment, §75c of the German Social Security Code (SGB V) obliges all hospitals to have recognizably introduced security management and to live it. The security requirements from B3S or ISO27001, which are important for hospitals, are essential cornerstones for this. ITIL ensures that these working methods are practiced and documented in the day-to-day business of IT. This combination of security management and standardized IT service management demonstrably simplifies complex audits for hospitals and leads to cost and time savings.
KIX offers both - powerful IT service management and over 15 ITIL® 4 practices in one solution.
"KIX is uncomplicated and intuitive to use. The ITSM system has proven its worth. With around 1000 tickets per month, it is now the documentation basis, but also the central IT support tool for the ANregiomed hospital group."
- Lars Forchheim, Head of Information Technology at ANregiomed gK
No problem! With the free demo version, you can take a direct look at your new IT service management.
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