KIX Service Management Software › Release version 18.31

Version 18.31 introduces a whole range of new functions and enhancements to KIX. In addition to performance enhancements, the new release also offers intelligent assignment of email contacts, the use of endpoints for easy connection to external tools and visible usability improvements.

EXTENSIVE PERFORMANCE UPDATES AND CLEAN-UP WORK

Sometimes the communication between browser, frontend and backend takes more time than necessary. To reduce unnecessary system load, we have optimized the requests and at the same time reduced the number, which saves time resources.

FAQs are a popular KIX feature. Previously, FAQ ratings were loaded in the KIX frontend. With version 31, we are outsourcing FAQ ratings to the backend, which results in shorter loading times and fewer resources required.

Regular clean-up work also benefits performance and ensures greater stability.

AUTOMATIC ASSIGNMENT OF E-MAIL CONTACTS FOR MORE ORDER IN EVERYDAY SERVICE WORK

The clean maintenance of customer and supplier data as well as the associated employee contacts are necessary mandatory tasks. KIX now simplifies the recording, assignment and maintenance of new e-mail contacts to existing organizations.

If an email or ticket with a new email address arrives in the system, it can now be automaticallyassigned to an existing organization based on the email domain. If no organization exists, KIX offers additional assignment rules that make it easier to enter them. The automatic assignment of new email contacts saves a huge amount of time, ensures better maintained contact and organization data and overall more professional service management.

KIX18.31_Automatic contact creation — Automatic contact creation with organizational assignment

SIMPLIFIED INTEGRATIONS: SPECIFIC ENDPOINTS THANKS TO ADD-ON CONNECT WEBSERVICE

KIX already offers a very comprehensive REST API. It offers extensive options for all customers who want to use REST. With the new endpoints function, all KIX customers now also have an easy way to connect external tools to KIX in a flexible and user-friendly way.

Endpoints can be individually configured in KIX - without the need for programming. The function is already known from product generation 17 as "KIX as provider". Now, however, thanks to the direct macro connection, far more options are available.

KIX18.31_Admin area for specific endpoints — Admin area for specific endpoints

PROVIDE HELP WHERE IT IS NEEDED IN THE SERVICE PROCESS

From now on, additional information texts can be provided for all input fields in KIX in the form of context-sensitive help. This provides service employees and customers with valuable information on what information is expected in input fields. This increases the quality and speed of the entire ticket process and leads to proactive error prevention.

KIX18.31_Configuration and use of information texts — Configuration and use of information texts

TIDY TICKETS ARE THE BE-ALL AND END-ALL - THE AUTOMATIC LENGTH LIMIT IN KIX

With version 31, quoted ticket text in replies can be set to a desired number of characters using a length limit. If no explicit length specification is set, the placeholder for the content of articles is automatically shortened. This avoids endless quotes, which improves the clarity of ticket processing and also has a positive effect on the performance of the system.

KIX18.31_Automatic shortening of the citation are — Automatic shortening of the citation area

more information:

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KIX 18.31