KIX CONNECT ADD-ON MODULE EXTENDED TO INCLUDE NEW I-DOIT BACK-END
May 31, 2019, 11:05
We have extended our KIX Connect add-on module to include a new back-end. i-doit (I document IT) is a free, web-based software used for documenting complex IT infrastructure, and which is supplemented with additional functions from a configuration management database (CMDB).
The CI data (Configuration Item) from i-doit (version 12.x) can be displayed in KIX Professional in real time and assigned to tickets.
The CI info data is shown in a page element that can be used in both the agent's and the customer's front-end.
All CI information remains in i-doit as KIX Professional merely accesses it via links.
More information is available here.