c.a.p.e. IT GMBH

The perfect combination of long-standing experience with OTRS expertise

The c.a.p.e. IT GmbH is the specialist for branch-specific service processing within IT and technical services based on open source. Our staff has more than 10 years of project experience, extensive OTRS-knowledge and is ITIL-certified.

We are the vendor of the world's largest and free OTRS module KIX4OTRS. Since 2016, we develop KIX, the new generation of our service management system as a standard solution for the technical service desk. We professionallly provide best practice add-ons for data and system integration, service accounting and reporting. KIX and its add-ons contribute to the sustainable optimization of the service processing. As the leading service provider, we support you within the analysis, implementation,customization, training, upgrade as well as further services including outsourcing of OTRS, KIX4OTRS and KIX.

We are members of the important industry associations as BITKOM, Open Source Business Alliance and itSMF.