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Testing KIX
Testing KIX

A single point of entry for customer support:
an all-around successful project with KIX

"The introduction of KIX went smoothly and professionally. Our headquarters employees save four hours every day. They can work more efficiently and cost-effectively, which ultimately leads to higher customer satisfaction."

Falk Scholtz, Head of Helpdesk | AUCOTEC AG

Jan Winkler vom Landesamt Finanzen Mecklenburg-Vorpommern

ITSM and Kubernetes – a good fit?

"Thanks to tickets, we now work in a more structured, person-independent and well-documented way. Our processes are becoming increasingly effective. 

It's great to see the ITSM tree growing. If it ever catches fire during extraordinary events, the KIX and DVZ teams are on hand to help."

Jan Winkler, Head of the Department for IT Policy & IT Services | State Office of Finance Mecklenburg-Western Pomerania

Zwei Kliniken, ein ITSM-System - im Bild: Operativer Leiter und Teamleiterin Servicemanagement

Two clinics - one ITSM system

"From the beginning, it was important for us to rely on a reliable ITSM solution like KIX. It is ITIL-compliant, intuitive, and future-proof, making it the ideal tool for our IT service management needs. We now have a daily resolution rate of 90%, and tickets are almost always updated daily.”

Walid Sbaih, Operations Manager, and Chaimaa Boughardain, Team Leader in Service Management, Innovation and Technology | Rhein Neckar MA und LU GmbH

Daniel Gerstner von BANG Kransysteme

An ITSM system for small IT teams?
Absolutely, definitely!

"I recommend that all IT professionals closely examine the possibilities offered by an ITSM system. KIX has improved not only our work in IT but also that of the entire company. Even as a small team, we were able to implement it without any major problems, and everyone is doing great with the system. It was the right decision.”

Daniel Gerstner, IT Manager | BANG Crane Systems

The Service Management Marathon
at the State Directorate of Saxony

"We have learned that there are no finished processes. Continuous change is crucial to adapting to challenges. From the outset, it was clear to us that the project would be a marathon. With KIX, we got off to a very good start."

Thomas Steinbach, Head of Department  State Directorate of Saxony

14,000 tickets per year: How imes-icore organizes global support
Aerial view of the imes-icore gmbh company grounds
29 07 2026

14,000 tickets per year: How imes-icore organizes global support

Global expansion requires strong support: To manage global dealer networks and country-specific workflows efficiently and transparently, medical technology specialist imes-icore relies on the flexible open-source ITSM software KIX.

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Humboldt University of Berlin Introduces Open-Source ITSM Solution
HU of Berlin
16 04 2026

Humboldt University of Berlin Introduces Open-Source ITSM Solution

Humboldt University (HU) of Berlin is implementing KIX, an open-source ITSM solution, for its...
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ITSM and Kubernetes in government: How the SOF Mecklenburg-Vorpommern migrated to KIX
Schloss Schwerin - Schwerin Castle
17 12 2025

ITSM and Kubernetes in government: How the SOF Mecklenburg-Vorpommern migrated to KIX

When a government agency's critical ITSM platform moves from Docker to Kubernetes, there is no room...
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An ITSM system for small IT teams?
Werkzeugtransportkran in Bedienung - BangKran
26 11 2025

An ITSM system for small IT teams?

Some preconceptions are hard to shake. For instance, the idea that ITSM systems are only for large...
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Berlin is modernizing its social administration. ITSM in the KIX Cloud
11 11 2025

Berlin is modernizing its social administration. ITSM in the KIX Cloud

With 2.5 billion euros in social benefits and 2,200 employees per year, a functioning ticket system...
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Efficient IT service management: Universität Flensburg relies on ESM, opsi, and KIX
Campus of Europa-Universität Flensburg
16 10 2025

Efficient IT service management: Universität Flensburg relies on ESM, opsi, and KIX

With hundreds of employees and thousands of students across various departments, effective IT...
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The Service Management Marathon at the State Directorate of Saxony
Dienststelle Chemnitz der Landesdirektion Sachsen (Foto: Landesdirektion Sachsen)
23 09 2025

The Service Management Marathon at the State Directorate of Saxony

With almost a million applications per year and three main locations, the IT department at the State...
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Between interactive whiteboards and open source: Digital literacy for schools in Chemnitz
Digitale Kompetenz - ein interaktives Klassenzimmer
25 07 2025

Between interactive whiteboards and open source: Digital literacy for schools in Chemnitz

Chemnitz is one of the innovation centers in Silicon Saxony. This is evident in its schools, where...
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An open source ITSM system as single entry point
AUCOTEC Headquarters Hanover
Photo: AUCOTEC - Headquarters in Hanover
27 03 2025

An open source ITSM system as single entry point

Sometimes, less is more. That's what Falk Scholtz, the team leader of the customer helpdesk at...
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All processes at a glance: IT Services at Hamburger Sparkasse
Reception desk at Hamburger Sparkasse
Photo: haspa
02 08 2024

All processes at a glance: IT Services at Hamburger Sparkasse

In 2027, Hamburger Sparkasse will celebrate its 200th anniversary. While accountants, clerks, and...
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