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Service Management Software
without limits

From the lean helpdesk solution for your support teams to classic ITSM and cross-departmental enterprise service management. With KIX, the leading open source service management software, both simple and highly complex service requirements can be professionally mapped.

Ticketmanagement with KIX - Illustration

Best ticket management
instead of e-mail chaos

Is your e-mail communication a black box? Put an end to it!

Missing emails, unclear responsibilities and delayed responses are a thing of the past with KIX. Our open source ticket system is intuitive to use, highly functional and an absolutely reliable companion for the IT service desk and support teams. KIX enables teams to work together on processes - flexibly via list view or KanBan. The internal and external communication of your IT and service teams becomes transparent, documented and searchable. User rights can be administered and configured flexibly and extensively. Ensure that the right employee or team is always involved in the respective process and can support each other if necessary! This is how your service management works!

Illustration - KIX asset management

Smart asset management makes your inventory really valuable

10,000 assets but nobody knows how and where? We can help!

Which colleague is using which technical equipment and which software? What are the current processes for field employee xyz's company car? Which contracts need to be renewed? With asset management from KIX, you have your entire inventory under control! The best thing about it: by linking your assets with the associated tickets and SLAs, service processes can be automated to a very large extent and documented transparently. This saves time, money and a lot of stress. In addition to using the existing KIX CMDB, leading inventory solutions such as baramundi, opsi, Deskcenter and many more can also be easily integrated into the KIX service management software. 

Illustration ITIL-Funktionen

Implement ITIL® 4 in your service organization successfully

Do your IT processes sometimes run anything but smoothly?

Standardizing your processes according to ITIL® 4 could be exactly what you need to bring order to your processes on the one hand and to maintain the necessary flexibility for your IT organization on the other. KIX is certified in a total of 15 ITIL® 4 practices and, with the “ITIL Practices” add-on module, offers exactly the right tool for all companies that want to map their service management processes in accordance with ITIL - without a great deal of training effort and virtually at the touch of a button. Combine the leading framework for implementing successful IT services with the leading open source IT service management software.

Illustration - Maintenance Plan with KIX

Integrated maintenance planning is service management with foresight

Does maintenance come as a complete surprise again? We have something for you!

Do your systems, equipment, tools, buildings, IT systems, contracts, etc. require regular maintenance? With KIX maintenance planning, you can automate recurring tasks and maintenance procedures and integrate them into your service processes. KIX links the assets to be maintained or recurring tasks with intelligent ticket functions, enabling flexible and fully automated maintenance workflows. By integrating maintenance planning into your service management, the service life of your assets is extended, resulting in significant cost savings. Important recurring tasks are automated, minimizing human error and downtime. This provides sustainable support for efficient business management.

Illustration - KIX Konnektivität

Service management is not an island:
flexibility and connectivity for your IT landscape

Do tool connections always have to be so complicated? No! 

Flexible and cost-effective connections to ERP, financial accounting, UEM or ISMS solutions are a matter of course for us. A powerful and well-documented REST API and custom endpoints for easy connection to external tools and data sources (without coding know-how) are standard with KIX. The service management software also offers a wide range of integrations via the Connect add-ons family. Additional modules such as Maintenance Plan, the free Field Service App for professional field service management or the ITIL Practices module enable complete end-to-end service management. If that's not enough, thanks to the open source architecture, you can configure pretty much everything in the system according to your own requirements (no code / low code approach). 

Still not enough functionality?

Good knowledge management makes the difference

Digital Service Catalog Management is a Mandatory Task

Flying blind was yesterday: Comprehensive Reporting for Your Service Teams

The overall KIX package is hard to beat. Smart functions, useful optional extensions, intuitive operation, open source - this is exactly what a modern service management system should look like.

Olaf Ruddigkeit - HZDR
Olaf RuddigkeitHelmholtz Center Dresden-Rossendorf (HZDR)

What does your service management
software need to do?

KIX Sales Consultant: Sarah Scharf

If you are looking for a really powerful and highly configurable software for your ITSM or Enterprise Service Management, you should get to know KIX. 

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