Are your service agents sometimes at a loss?
Professional knowledge management is a basic building block for fast, high-quality and efficient customer service, especially for service providers. With KIX, setting up a knowledge database and using FAQs becomes a matter of course. Relevant FAQs are suggested directly in the service agent's dashboard, significantly speeding up the service process. Workflows, problem solutions and contingency plans are documented and can be accessed at any time.
KIX offers an unlimited number of freely definable FAQ categories and only the employee who is supposed to see the respective FAQ can see it.
The fine-grained rights management makes this possible. The FAQ & Knowledgebase is an important tool for companies working according to ITIL. Incidents, problems and changes can be documented and reused for the respective ITIL practices.