Expand ITSM with KIX: Connect ITIL Practices, ITAM, and ISMS.

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Add-ons for ITSM, ESM and Service Desk

Standards under control, processes in flow: Use the ITIL add-on.

As an accredited PeopleCert Tool Vendor with Gold status, KIX is certified for sixteen ITIL® practices. Use KIX's powerful open-source functionality to clearly map your service processes and adapt them to your workflows in an audit-proof manner.

Future-proof your service management.
Discover our powerful ITIL add-on.

Full Focus, Zero Chaos:
Discover the Kanban board.

Put an end to confusing ticket lists! This helpful feature brings order to your IT service. Visualize workflows, easily assign tasks with drag-and-drop, and monitor team workload with the visual heat map. The result? Less stress, no overload, and a structured, motivated team that works independently.

Bring more flow to your team.
Learn more about the KIX Kanban board's functionality.

Außenaufnahme vom Zentrum für Radiopharmazeutische Tumorforschung des HZDR — Photo: HZDR

From DIY to success story: Why Saxony's largest research center relies on KIX

What happens when cutting-edge research meets smart IT? Helmholtz-Zentrum Dresden-Rossendorf (HZDR) transitioned from an isolated, self-developed solution to a central IT service management (ITSM) system that simplifies processes, speeds up internal workflows, and inspires employees.

Discover how KIX connects research, technology, and service at HZDR as the heart of IT service management.

HZDR success story

KIX Add-on - Maintenance Plan - Illustration

Regular maintenance, deadlines at a glance:
Rely on the maintenance plan.

Proactive planning helps you avoid unplanned downtime and missed deadlines. With the KIX Maintenance Plan add-on, you can centrally manage maintenance intervals for IT assets, technical equipment, and buildings from your ITSM. Seamlessly integrate regular checks into your existing workflows to ensure the long-term availability of your entire infrastructure.

Bring planning into your maintenance.
Learn more about the KIX Maintenance Plan.

Illustration - KIX Field Service Management

Offline in action, mobile in flow:
Working with the Field Service App

Even when you're on the lower floors of a building or at a technical facility far from a 5G network, missing information can prevent you from fulfilling service orders. The KIX Field Service App solves the problem of missing connectivity. Thanks to its offline functionality, your service teams always have all the necessary information on hand.

Ready for use anywhere:
Evaluate the advantages of offline functionality for your field service now.

KIX Connect: Powerful Interfaces
for Powerful Service Management

Expand ITSM with Connect Deskcenter

Import asset data from the IT asset management software Deskcenter Management Suite (Deskcenter GmbH).

Expand ITSM with the Connect opsi integration

Import asset data from the client management software OPSI (UIB GmbH).

Expand ITSM with Connect Webservices

Bidirectional data exchange between KIX and external software systems via web service (JSON).

Expand ITSM with Connect baramundi

Integration and import of asset data from the baramundi Management Suite (baramundi software AG).

Expand ITSM with Connect Database

Integration and import of data from external software systems into KIX via database access.

Expand your service management
and contact us!

[Translate to English:] Torsten Thau, KIX Product Owner

Would you like to learn more about our existing interfaces and add-ons, or test them directly? Do you have questions about our REST API, connecting other tools, or expanding your KIX ITSM without programming knowledge? We are happy to help!

Expand your ITSM
with the right add-on!