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EFFICIENT WORKSHOPS AND TRAINING COURSES

We tailor our workshops and training courses to your specific needs. Together, we leverage your knowledge and our expertise to develop structures that will have a long-term impact.


KIX PRO ADMINISTRATOR TRAINING COURSES

KIX PRO

ADMINISTRATOR

TRAINING COURSES


EVERYTHING YOU NEED

We offer training courses that focus on different areas based on your requirements, so that you can make the most of service management using KIX.
This includes courses for administrators and users. We would be more than happy to hold training courses at
your site, individually tailored to your specific projects.

 

The Maintenance Subscription for KIX Pro includes two days of administrator training per year.
We offer both a basic training course and a course for experienced administrators.
If you are interested in specific content from both training courses,
we will gladly put together a bespoke training package for you.



RANGE OF TRAINING COURSES

KIX PRO BASIC TRAINING

This training course is targeted at new KIX Pro admins.

 

  • KIX architecture/terms

  • Import/export interface (CSV)

  • Agent and customer front-end

  • Admin overview

  • Service catalog

  • Authorization concept

  • KIX architecture/terms

  • Import/export interface (CSV)

  • Agent and customer front-end

  • Admin overview

  • Service catalog

  • Authorization concept

  • Dynamic fields

  • Ticket notifications

  • Postmaster filters

  • Generic agents

  • Agent and customer data sources

  • SysConfig and CLI

 

  • Dynamic fields

  • Ticket notifications

  • Postmaster filters

  • Generic agents

  • Agent and customer data sources

  • SysConfig and CLI


KIX PRO ITSM TRAINING

This training course is targeted at experienced KIX Pro admins who would like
to work with advanced service functions for ITSM and technical service.


 

  • ITSM terms

  • CMDB/general catalog

  • CMDB draft

  • Interfaces for CMDB & tickets

  • Access Control Lists (ACL)

  • ITSM terms

  • CMDB/general catalog

  • CMDB draft

  • Interfaces for CMDB & tickets

  • Access Control Lists (ACL)

  • Template workflows

  • Widespread incident

  • CMDB Explorer

  • CI admin modules

  • Data exchange

 

  • Template workflows

  • Widespread incident

  • CMDB Explorer

  • CI admin modules

  • Data exchange


REQUIREMENTS

Knowledge of Linux would be an advantage
as some demonstrations and examples are based on
the console level of the KIX server.

TIME

09:00 to 17:00

VENUE

Chemnitz



Training courses and webinars


CONTACT

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