Our service management training courses are run by experienced trainers. As a participant, you will receive support with your exercises and also benefit from many practical examples and group discussions.
All KIX training courses are held as online events.
Individual training offers
On request, we can provide individual administrator and user training courses at your premises.
We put together your training programme: individually tailored to your specific project aspects
Your staff will benefit from discussions, examples and questions that relate specifically to your situation.
Whether it's an introduction or a specific topic: in our free webinars we show you what our open source service software KIX can do, how it is being developed and what flexible application options it offers.
We customize our training courses, workshops, and webinars to meet your specific needs.
Torsten ThauProduct Owner, KIX Service Software GmbH
KIX training courses for different levels
"KIX-User" for users of KIX Pro
Among other things, you will learn:
Terminology/Vocabulary
Setup wizard, ways to create tickets
Agent Portal Overview
Using the Self Service Portal
Ticket creation and processing
Customer data maintenance
Asset management/asset data maintenance
Service Catalogue Management
Use of reporting (retrieval of reports)
Mobile with KIX: KIX Field Agent App for Field Service
Whether on prem or in the cloud, KIX structures, digitizes and documents your service processes. This makes service efficient, controllable and billable.
What is KIX, what does it do and how does it add value to your business?
Our short introductory webinar will give you a first impression of the most important benefits and possible applications - directly in the KIX live system.
Among other things you will learn:
Intuitive ticket creation in KIX
Customisation of the agent dashboard
How the asset database works
Working with the self-service portal
If you are not yet familiar with KIX, this webinar is highly recommended.
