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KIX Training & Webinars

Are you a KIX user or administrator and need support with KIX?

Our online training courses offer a wide range of proven best practices 
and give you the best possible support for your daily work with KIX.

Our training courses for you

KIX Training

Our training courses are run by experienced trainers. As a participant, you will receive support with your exercises and also benefit from many practical examples and group discussions.

All KIX training courses are held as online events.

Individual training offers

On request, we can provide individual administrator and user training courses at your premises.

We put together your training programme: individually tailored to your specific project aspects

Your staff will benefit from discussions, examples and questions that relate specifically to your situation.

Webinars

Whether it's an introduction or a specific topic: in our free webinars we show you what our open source service software KIX can do, how it is being developed and what flexible application options it offers.

We tailor our training courses, workshops and webinars to meet your individual needs. 

KIX Product Owner: Torsten Thau
Torsten ThauProduct Owner, KIX Service Software GmbH

KIX training courses for different levels

"KIX-User" for users of KIX Pro

"KIX Admin 1" for KIX admins with first experience

"KIX-Admin 2" for experienced KIX admins

webinar preview "KIX Service Management"

Whether on prem or in the cloud, KIX structures, digitizes and documents your service processes. This makes service efficient, controllable and billable.

What is KIX, what does it do and how does it add value to your business?

Our short introductory webinar will give you a first impression of the most important benefits and possible applications - directly in the KIX live system.

Among other things you will learn:

  • Intuitive ticket creation in KIX
  • Customisation of the agent dashboard
  • How the asset database works
  • Working with the self-service portal
  • If you are not yet familiar with KIX, this webinar is highly recommended.

Dates: 

  • 20/02/2025, 11 a.m.
  • 18/04/2025, 11 a.m.
  • 19/06/2025, 11 a.m.
  • 21/08/2025, 11 a.m.
  • 16/10.2025, 11 a.m.
  • 18/12/2025, 11 a.m.
Teaser Webinar "ITIL compliant service management with KIX"

Are your IT processes sometimes anything but smooth and unplanned?

Then the standardization of your processes according to ITIL® 4 could be exactly the right thing for you to bring order into your processes and to maintain the necessary flexibility for your IT organization.

KIX is certified in a total of 15 ITIL® 4 practices and offers with the ITIL Practices add-on module exactly the right tool for all companies that want to map their service management processes according to ITIL - without a lot of training, virtually at the push of a button.

In our expert webinar, we will show you how you can use KIX to quickly and easily implement your processes according to ITIL® 4, based on practical examples, and we will be happy to answer your questions.

Date: tba

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