ITSM Training with KIX – Knowledge for Users, Admins, and Partners

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Webinar on September 17, 2026: Successful ITSM with KIX

- Software
  
  KIX is a flexible, versatile, and fully customizable industry-specific ITSM software solution.
- Application Areas
  
  KIX is a feature-rich open-source software solution for IT Service Management (ITSM), Enterprise Service Management (ESM), and professional customer support.
- Service
  
  How is KIX implemented? What is the role of our IT support team, and how can you ensure that your service staff and administrators are fully prepared to work with KIX?
Career
- About us
  
  We develop and market the leading open source service management software KIX. More than 400 customers from various industries are already using KIX.
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Testing KIX

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Our ITSM trainings for you

KIX Training

Our service management training courses are run by experienced trainers. As a participant, you will receive support with your exercises and also benefit from many practical examples and group discussions.

All KIX training courses are held as online events.

Individual training offers

On request, we can provide individual administrator and user training courses at your premises.

We put together your training programme: individually tailored to your specific project aspects

Your staff will benefit from discussions, examples and questions that relate specifically to your situation.

Individual training offer

Webinars

Whether it's an introduction or a specific topic: in our free webinars we show you what our open source service software KIX can do, how it is being developed and what flexible application options it offers.

KIX webinar overview

We customize our training courses, workshops, and webinars to meet your specific needs.
Torsten ThauProduct Owner, KIX Service Software GmbH

KIX training courses for different levels

"KIX-User" for users of KIX Pro

Basic Training for KIX Users - Preview Image

Here are some of the things we will show you:

Terminology/Vocabulary
Setup wizard, ways to create tickets
Agent Portal Overview
Using the Self Service Portal
Ticket creation and processing
Customer data maintenance
Asset management/asset data maintenance
Service Catalogue Management
Use of reporting (retrieval of reports)
Mobile with KIX: KIX Field Agent App for Field Service

Schedule & Registration

"KIX Admin 1" for KIX admins with first experience

Basic Training for KIX Administrators - Preview Image

Prior participation in the "KIX User" training course is recommended, but not mandatory.

Among other things, you will learn:

Overview Admin Area
On Premise: Installation
Administration: Ticket Settings (Teams, Status, Priorities, Textblocks)
Administration: User Management and Default Roles
Customisation: Automation 1 (notifications, email filters)
Customisation: Form field types
Customizing: Automation 2 (macro actions)
Customisation: User Interaction (Templates, Actions, Fields)

Schedule & Registration

"KIX-Admin 2" for experienced KIX admins

Advanced Training for KIX Administrators - Preview Image

Participation in the "KIX User" and "KIX Admin 1" training courses is recommended, but not mandatory.

You will deepen your knowledge:

Directory Services Integration (Active Directory/LDAP)
Customisation: Automation 3 (jobs, macros, macro actions)
Asset Management / CMDB 1 (Asset Classes, Attributes)
Asset Management / CMDB 2 (Automation, Integration)
Authorisation system / Basic authorisations
Customisation: Form fields Dynamic filtering
Assigning assets to organisations/contacts

Schedule & Registration

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