Analysis and conception
Whether you want to enhance your existing system or are new to service management: We document your current status, analyze your processes and structures and specify your requirements. Together with you, we then create an individual and transparent service concept with KIX.
Implementation
You don't have to change the way you work when using our service management solution. We adapt KIX to your wishes and needs, so that you can concentrate on your daily business. With many years of experience and extensive expertise, our employees will help you to implement your requirements quickly and individually.
KIX Implementation process
Integration and Customization
Are you already working with KIX Pro, but don't have all the necessary data in the right places? Are you looking for customer or contract data, delivered products or do you need current information from network monitoring?
Our open source system offers a wide range of interfaces for data integration. We help you locate relevant data sources, formulate the corresponding interface requirements, and take care of their implementation. We are also happy to implement individual customer requirements.
Optimization and development
It is imperative to keep the security of the systems up to date with regular updates. If you use KIX Pro in your own environment and have made customizations to your system, a standard update is often not possible. Various factors influence the update behavior and the process is associated with enormous personnel and time expenditure. We have a solution: our KIX Update Service
We regularly provide new updates for KIX to ensure the performance and further development of the system. We take care of updating your KIX software: fast and easy
Trainings & Workshops
Our administrator and user training courses and hands-on workshops are individually tailored to your project's specific aspects. These courses enable your team to
- learn effectively on a “live object”
- gain lasting knowledge through personal experience
We can work with you to integrate your Active Directory or LDAP, as well as your telephone system or ERP/CRM data, into KIX. We can also implement the planning and configuration of specific interfaces or the integration of KIX into your intranet/internet websites as part of workshops. Our consultants will, of course, come to you directly, but they are also available remotely if needed.
Support - on site with best marks
We know how IT support works. With our experienced teams in software development, consulting, product management, testing, and support, we offer maximum performance.
- No matter what level of support you need, you will always receive professional assistance from us!
- Our support level is tailored to your needs.
- You will receive problem solutions directly from the manufacturer (no outsourcing).
- There are no waiting loops or computerized telephone hotlines.
- Teamwork is a top priority, ensuring fast, reliable, and personalized service.
- We offer much more than just KIX support (e.g., operating system updates).
I deal with the support team on a regular basis and am always more than satisfied.
The KIX online help: Houston, we no longer have a problem!
For all service employees, administrators and users of the self-service portal, the online help provides a comprehensive guide for the correct setup and use of KIX as a central service management system.
In addition to instructions for KIX Start and KIX Pro, you will also find useful information on how to use and configure the available add-ons and interfaces.
The KIX forum: Release notes, feature requests, community and much more...
With the forum we offer KIX admins and service staff a contact point for everything concerning new releases, feature requests, improvement suggestions, bugs, workarounds and lots of help for self-help. Here you can even share your own KIX configurations with other customers (and they with you).
Managed Services
You want to run KIX Pro in your infrastructure, but without incurring operating costs? Then our Managed Services are the right choice for you. We take care of your KIX Pro on your servers, locally or in the cloud.
Your advantages:
- incl. KIX Pro (additional modules can be used for an additional charge)
- Installation of KIX Pro in your infrastructure incl. operational support (e.g. support of the server operating system, system monitoring)
- KIX Pro update service
- Support contract (full user support)
Full Managed Service
Use KIX Pro as Software as a Service (SaaS). We take care of everything in the background. You have no infrastructure or support costs.
Your advantages:
- incl. KIX Pro (additional modules can be used for an extra charge)
- Cloud Hosting (guaranteed security and experience, hosted in Germany, ISO/IEC 27001 certified, 99.9% availability)
- KIX Pro Update Service
- Support contract (full user support)
How does our software work?
What does your IT infrastructure require? How do we bring KIX and your processes together? How do we integrate the service system into your IT environment?
We will be happy to answer these and other questions in a personal consultation.