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ITIL-complaint IT
Service Management with KIX

Combine ITIL 4, the leading framework for implementing successful IT services, with one of the most feature-rich open source ITSM software solutions.

Thumbnail - video ITIL showcase with defective printer
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8 ITIL Practices explained in 8 minutes

KIX Pro is certified for 15 ITIL® 4 Practices. Eight of these practices can be easily mapped using the example of a defective printer.

00:30 Presentation of the eight ITIL®4 Practices, 01:02 Initial scenario: Printer defective, 01:28 Self Service Portal - Ticket creation, 01:43 Service Request Management & Service Catalogue Management, 03:10 Agent portal, 03:19 Incident Management, 03:41 Classification of the ticket, 04:00 Service Level Management, 04:37 Service Financial Management, 05:01 Diagnosis, 05:29 Solution - Change Enablement, 05:47 Change is displayed in the SSP, 06:20 Workaround, 06:46 Service Configuration Management - Assetmanagement, 07:05 Knowledge Management, 07:18 SSP - Confirm solution or give feedback

 

KIX has accepted the challenge in the Service Management Version IV category and successfully met the more than 700 CERTIFIEDTOOL criteria.

With CERTIFIEDTOOL we create transparency and comparability on the software market for best management practices. Congratulations on achieving 15 best practices!

Portrait Michael Kresse - Serview GmbH
Michael KresseCEO, Serview GmbH

5 reasons why your company should work according to ITIL® 4

1. use tried and testet working
methods quickly

Do your IT processes sometimes run anything but smoothly? With ITIL® 4, you can define the processes that best suit your organization based on tried-and-tested best practices and implement them with the KIX ITSM software at the touch of a button.

 

2. build a common understanding of the
role/goals of IT

Have you heard the saying? “I don't know why IT did it that way again…”. ITIL® 4 supports the development of a common and uniform understanding of IT working methods and service processes in the IT team and throughout the company.

3. manage IT finances consciously

Functioning IT should not be an end in itself. Conscious business planning, implementation and control of IT is a decisive factor for the success of professional IT departments and companies. ITIL® 4 offers suitable solutions for the successful management of your IT finances.

4. master ISO 27001 audits more easily

The number of companies certified to ISO 27001 is constantly increasing. Operators of critical infrastructures are even obliged to be certified. An ITIL-oriented way of working in combination with standardized IT service management demonstrably simplifies the complex audits and leads to cost and time savings.

5. increase flexibility and
future viability

Thanks to its high level of flexibility, ITIL® 4 supports agile IT service management in companies and institutions. The framework can therefore be an important pioneer and guide for the digital transformation and future viability of service-oriented organizations.

KIX & ITIL® 4 - The most frequently asked questions

Can we start immediately after activating the ITIL add-on?

Yes, as soon as the add-on is activated, the eight most frequently used ITIL practices are active at the touch of a button and can be used. Additional practices can also be added via configuration.

Do we need special training for the ITIL add-on?

The ITIL add-on has been developed to be very user-friendly and almost self-explanatory. If training is required, we will be happy to provide support.

Can KIX map our IT infrastructure in the asset database according to ITIL?

KIX offers standard categories for IT equipment, which can be extended by configuration. Your asset data can be transferred directly via a database or REST interface.

 

Can I work ITIL compliant without KIX?

Yes, of course, but: The ITIL-oriented way of working with KIX enables process standardization as well as standardized reports.
Standardization and standardized reports. KIX also provides a link to all relevant information within the service processes. This makes your IT audit-compliant with little effort.

My company would like to work according to ITIL in the future. Can KIX advise us?

We are not an ITIL consultant ourselves, but a software vendor. We do, however, work closely with several well-known ITIL consultants and certification providers that we are happy to recommend.

What are the additional costs for the ITIL Practices Add-On?

In KIX you can work ITIL compliant for only a few Euros per month and service employee. Please contact our consultants for detailed pricing information.

 

What challenge are you currently
facing in your service management?

KIX Sales Consultant & Partnermanager: Frank Helm

Do your IT processes sometimes run anything but smoothly? With ITIL® 4, you can define the processes that best suit your organization based on tried-and-tested best practices and implement them quickly.

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