8 ITIL Practices explained in 8 minutes
KIX Pro is certified for 15 ITIL® 4 Practices. Eight of these practices can be easily mapped using the example of a defective printer.
00:30 Presentation of the eight ITIL®4 Practices, 01:02 Initial scenario: Printer defective, 01:28 Self Service Portal - Ticket creation, 01:43 Service Request Management & Service Catalogue Management, 03:10 Agent portal, 03:19 Incident Management, 03:41 Classification of the ticket, 04:00 Service Level Management, 04:37 Service Financial Management, 05:01 Diagnosis, 05:29 Solution - Change Enablement, 05:47 Change is displayed in the SSP, 06:20 Workaround, 06:46 Service Configuration Management - Assetmanagement, 07:05 Knowledge Management, 07:18 SSP - Confirm solution or give feedback
KIX has accepted the challenge in the Service Management Version IV category and successfully met the more than 700 CERTIFIEDTOOL criteria.
With CERTIFIEDTOOL we create transparency and comparability on the software market for best management practices. Congratulations on achieving 15 best practices!
5 reasons why your company should work according to ITIL® 4
1. use tried and testet working
methods quickly
Do your IT processes sometimes run anything but smoothly? With ITIL® 4, you can define the processes that best suit your organization based on tried-and-tested best practices and implement them with the KIX ITSM software at the touch of a button.
2. build a common understanding of the
role/goals of IT
Have you heard the saying? “I don't know why IT did it that way again…”. ITIL® 4 supports the development of a common and uniform understanding of IT working methods and service processes in the IT team and throughout the company.
3. manage IT finances consciously
Functioning IT should not be an end in itself. Conscious business planning, implementation and control of IT is a decisive factor for the success of professional IT departments and companies. ITIL® 4 offers suitable solutions for the successful management of your IT finances.
4. master ISO 27001 audits more easily
The number of companies certified to ISO 27001 is constantly increasing. Operators of critical infrastructures are even obliged to be certified. An ITIL-oriented way of working in combination with standardized IT service management demonstrably simplifies the complex audits and leads to cost and time savings.
5. increase flexibility and
future viability
Thanks to its high level of flexibility, ITIL® 4 supports agile IT service management in companies and institutions. The framework can therefore be an important pioneer and guide for the digital transformation and future viability of service-oriented organizations.
What challenge are you currently
facing in your service management?
Do your IT processes sometimes run anything but smoothly? With ITIL® 4, you can define the processes that best suit your organization based on tried-and-tested best practices and implement them quickly.