Expand ITSM with KIX: Connect ITIL Practices, ITAM, and ISMS.

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Add-ons for ITSM, ESM and Service Desk

ITIL 4 compliant ITSM with KIX?
Get started easily with ITIL Practices!

If you want to organize your IT service management according to ITIL (Information Technology Infrastructure Library), KIX offers the perfect extension with the ITIL Practices add-on. KIX is certified for over 16 ITIL^® 4 Practices and is an accredited PeopleCert Tool Vendor with Gold status. This makes KIX the most feature-rich ITIL-capable open source software on the ITSM market.

ITIL Practices Add-On

KIX Add-on - Maintenance Plan - Illustration

Automate and manage maintenance
orders in a time-efficient manner with KIX.

Virtually every company and organization must regularly maintain its physical and non-physical equipment to ensure smooth operations. This includes everything from buildings and facilities to tools and devices, as well as contracts, licenses, and IT systems. If you want to expand your ITSM, KIX offers a Maintenance Plan Add-On that allows you to manage recurring tasks comprehensively and integrate them into your service management processes intelligently.

Maintenance Plan Add-On

Außenaufnahme vom Zentrum für Radiopharmazeutische Tumorforschung des HZDR — Photo: HZDR

From DIY to success story: Why Saxony's largest research center relies on KIX

What happens when cutting-edge research meets smart IT? Helmholtz-Zentrum Dresden-Rossendorf (HZDR) transitioned from an isolated, self-developed solution to a central IT service management (ITSM) system that simplifies processes, speeds up internal workflows, and inspires employees.

Discover how KIX connects research, technology, and service at HZDR as the heart of IT service management.

to the HZDR success story

Kanban with KIX: See all your tickets
and tasks at a glance!

Do you want user-friendly ticket management and a better overview of all your tasks and responsibilities? The integrated KIX Kanban board provides your service teams with a structured, user-friendly interface that enables the intuitive processing of all service operations within your company. Whether for ITSM, enterprise service management, or customer support, KIX Kanban will make your service teams happier.

Illustration - KIX Field Service Management

Field Service Management for
Mobile Service Teams and Technicians

Do your service teams spend their time out in the field, rather than sitting at their computers answering tickets? If so, we have the perfect tool for them: the mobile KIX Field Service app. With it, your field service management can easily be digitized, automated, and seamlessly integrated into your overall service management processes. The great thing about it is that: It's currently available to all KIX Pro customers as a free add-on.

KIX Connect: Powerful Interfaces
for Powerful Service Management

Expand ITSM with Connect Deskcenter

Import asset data from the IT asset management software Deskcenter Management Suite (Deskcenter GmbH).

Expand ITSM with the Connect opsi integration

Import asset data from the client management software OPSI (UIB GmbH).

Expand ITSM with Connect Webservices

Bidirectional data exchange between KIX and external software systems via web service (JSON).

Expand ITSM with Connect baramundi

Integration and import of asset data from the baramundi Management Suite (baramundi software AG).

Expand ITSM with Connect Database

Integration and import of data from external software systems into KIX via database access.

Expand your service management
and contact us!

[Translate to English:] Torsten Thau, KIX Product Owner

Would you like to learn more about our existing interfaces and add-ons, or test them directly? Do you have questions about our REST API, connecting other tools, or expanding your KIX ITSM without programming knowledge? We are happy to help!