Areas of application
KIX Start is our community solution for your business processes when it comes to service management. The software provides suitable support for smaller service organizations as well as for those just starting out in service management. The software is free and is ready for use immediately after installation. KIX Start is open source and can be integrated easily into existing processes.
IT SERVICE MANAGEMENT
KIX helps you to manage the following areas in a structured manner and maintain an overview of them:
- Maintenance of PC workstations
- Management of IT equipment (printers, servers, etc.)
- Monitoring of central IT services
- Centralized documentation of work performed
SERVICE MANAGEMENT
KIX supports your service management in the following areas:
- Recording and processing of customer inquiries
- Processing of procurement requests
- Knowledge management
Our product generation KIX Start 17 is ideal if you want to begin providing IT service management and related workflows. You and your service team can get your service operations up and running with our tried-and-tested service software. Gradually expand your service workflows and switch seamlessly to our KIX Pro 17 professional solution. You can benefit from years of service experience and a variety of expansion options.
MAINTENANCE & AFTER SALES SERVICE (TECHNICAL SERVICE)
KIX helps you when carrying out and automating the following tasks:
- Recording and coordination of faults/unplanned maintenance
- Planning of regular maintenance work
- Reminders to replace parts subject to wear
- Establishment of a knowledge database
FACILITY MANAGEMENT
KIX supports your service management in the following areas:
- Receipt of messages from tenants
- Inventory and support for building services (technical workstations)
- Commissioning of building services
- Organization of procurement management
Our product generation KIX Start 18 is ideal if you want to begin providing after sales service, maintenance, or facility service. You and your service team can get your service operations up and running with the new generation of our service software. Gradually expand your service workflows and switch seamlessly to our professional solution KIX Pro 18, or our KIX Cloud. You can benefit from years of service experience and a variety of expansion options. Offer your customers an intuitive Self Service Portal and give your customer service technicians a state-of-the-art service app for field service.
Other features
REPORTING
Evaluation and analysis of
service figures for targeted
management information
KNOWLEDGE DATABASE
Save expertise and
tried-and-tested solutions for access
by all employees
INVENTORY MANAGEMENT
Recording, management, and overview
of technical equipment, hardware,
network, and software, together with licenses.
FAULT MANAGEMENT
Recording and query handling of error messages
Other products
What our customers say
cape IT offered us a greater degree of flexibility than we would have expected from large suppliers.
Frank Dressel, IT Manager, SHKRO Rodewisch
Videos
Want to find out more? Watch our videos to see how KIX works and where you can use our software!
Videos
Want to find out more? Watch our videos to see how KIX works and where you can use our software!
