Areas of application
KIX Start is our community solution for your business processes when it comes to service management. The software provides suitable support for smaller service organizations as well as for those just starting out in service management. The software is free and is ready for use immediately after installation. KIX Start is open source and can be integrated easily into existing processes.

IT SERVICE MANAGEMENT
KIX helps you to manage the following areas in a structured manner and maintain an overview of them:
Maintenance of PC workstations
Management of IT equipment (printers, servers, etc.)
Monitoring of central IT services
Centralized documentation of work performed

SERVICE MANAGEMENT
KIX supports your service management in the following areas:
Recording and processing of customer inquiries
Processing of procurement requests
Knowledge management
Our product generation KIX Start 17 is ideal if you want to begin providing IT service management and related workflows. You and your service team can get your service operations up and running with our tried-and-tested service software. Gradually expand your service workflows and switch seamlessly to our KIX Pro 17 professional solution. You can benefit from years of service experience and a variety of expansion options.

MAINTENANCE & AFTER SALES SERVICE (TECHNICAL SERVICE)
KIX helps you when carrying out and automating the following tasks:
Recording and coordination of faults/unplanned maintenance
Planning of regular maintenance work
Reminders to replace parts subject to wear
Establishment of a knowledge database

FACILITY MANAGEMENT
KIX supports your service management in the following areas:
Receipt of messages from tenants
Inventory and support for building services (technical workstations)
Commissioning of building services
Organization of procurement management
Our product generation KIX Start 18 is ideal if you want to begin providing after sales service, maintenance, or facility service. You and your service team can get your service operations up and running with the new generation of our service software. Gradually expand your service workflows and switch seamlessly to our professional solution KIX Pro 18, or our KIX Cloud. You can benefit from years of service experience and a variety of expansion options. Offer your customers an intuitive Self Service Portal and give your customer service technicians a state-of-the-art service app for field service.
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What our customers say

cape IT offered us a greater degree of flexibility than we would have expected from large suppliers.
Frank Dressel, IT Manager, SHKRO Rodewisch