TRY OUT KIX CLOUD NOW! Go to demo center

KIX START

Manage your business processes using the service system for beginners. KIX Start is the browser-based service desk software for all your IT requirements. The software is free and is ready for use immediately after installation. KIX Start is open source, which means it can be integrated easily into your existing processes. This makes it a straightforward basic solution for your service management processes.

KIX Start

Manage your business processes using the service system for beginners. KIX Start is the browser-based service desk software for all your IT requirements. The software is free and is ready for use immediately after installation. KIX Start is open source, which means it can be integrated easily into your existing processes. This makes it a straightforward basic solution for your service management processes.


Areas of application

KIX Start is our community solution for your business processes when it comes to service management. The software provides suitable support for smaller service organizations as well as for those just starting out in service management. The software is free and is ready for use immediately after installation. KIX Start is open source and can be integrated easily into existing processes.


IT SERVICE MANAGEMENT

KIX helps you to manage the following areas in a structured manner and maintain an overview of them:

  • Maintenance of PC workstations

  • Management of IT equipment (printers, servers, etc.)

  • Monitoring of central IT services

  • Centralized documentation of work performed


SERVICE MANAGEMENT

KIX supports your service management in the following areas:

  • Recording and processing of customer inquiries

  • Processing of procurement requests

  • Knowledge management

Our product generation KIX Start 17 is ideal if you want to begin providing IT service management and related workflows. You and your service team can get your service operations up and running with our tried-and-tested service software. Gradually expand your service workflows and switch seamlessly to our KIX Pro 17 professional solution. You can benefit from years of service experience and a variety of expansion options.


MAINTENANCE & AFTER SALES SERVICE (TECHNICAL SERVICE)

KIX helps you when carrying out and automating the following tasks:

  • Recording and coordination of faults/unplanned maintenance

  • Planning of regular maintenance work

  • Reminders to replace parts subject to wear

  • Establishment of a knowledge database


FACILITY MANAGEMENT

KIX supports your service management in the following areas:

  • Receipt of messages from tenants

  • Inventory and support for building services (technical workstations)

  • Commissioning of building services

  • Organization of procurement management

Our product generation KIX Start 18 is ideal if you want to begin providing after sales service, maintenance, or facility service. You and your service team can get your service operations up and running with the new generation of our service software. Gradually expand your service workflows and switch seamlessly to our professional solution KIX Pro 18, or our KIX Cloud. You can benefit from years of service experience and a variety of expansion options. Offer your customers an intuitive Self Service Portal and give your customer service technicians a state-of-the-art service app for field service.



Other features


REPORTING

Evaluation and analysis of
service figures for targeted
management information


KNOWLEDGE DATABASE

Save expertise and
tried-and-tested solutions for access
by all employees


INVENTORY MANAGEMENT

Recording, management, and overview
of technical equipment, hardware,
network, and software, together with licenses.


FAULT MANAGEMENT

Recording and query handling of error messages



Other products


KIX PRO

The business solution for your service system is intended for use in the professional IT and technical service field and provides an effective overview of your business processes.


What our customers say


cape IT offered us a greater degree of flexibility than we would have expected from large suppliers.

Frank Dressel, IT Manager, SHKRO Rodewisch



Videos

Want to find out more? Watch our videos to see how KIX works and where you can use our software!

Videos

Want to find out more? Watch our videos to see how KIX works and where you can use our software!



Training courses and webinars


CONTACT

Contact

The mandatory fields marked with * are essential for establishing contact.

Callback

The mandatory fields marked with * are essential for establishing contact.