KIX CLOUD
KIX Cloud is the intuitive system for your technical service, enabling you to work efficiently using a paperless solution. The state-of-the-art interface makes the software very easy to use. The solution is provided flexibly in the cloud and already includes the support. This means you do not need to wait for tedious installation processes or perform any maintenance work or updates. You have transparent costs at all times as the solution is charged by agent and month.
KIX Cloud
KIX Cloud is the intuitive system for your technical service, enabling you to work efficiently using a paperless solution. The state-of-the-art interface makes the software very easy to use. The solution is provided flexibly in the cloud and already includes the support. This means you do not need to wait for tedious installation processes or perform any maintenance work or updates. You have transparent costs at all times as the solution is charged by agent and month.
Areas of application
KIX Cloud is the intuitive Software as a Service (SaaS) solution for your technical service. Concentrate on your core business and entrust us with operating your service management system. KIX Cloud includes our expert support; this means you do not need to wait for tedious installation processes or perform any maintenance work or updates.
MAINTENANCE & AFTER SALES SERVICE (TECHNICAL SERVICE)
KIX helps you when carrying out and automating the following tasks:
Documentation and coordination of faults/unplanned maintenance
Planning of regular maintenance work
Reminders to replace parts subject to wear
Organization of recurring orders
Assignment planning for service engineers
Mobile support for service engineers (Field Agent App, online & offline)
Establishment of a knowledge database
FACILITY MANAGEMENT
KIX supports your service management in the following areas:
- Receiving and structuring tenant messages
- Central organization of workflows in facility management
- Inventory and support for building services (technical workstations)
- Commissioning and organization of building services
- Organization of procurement management
- Management of external tradespeople for electrical installations, sanitary equipment, etc.
Other features
SIMPLE INTEGRATION
Fast, straightforward integration into your Intranet or own Self Service Portals, and open interfaces for connecting ERP and other workflow systems
ASSET MANAGEMENT
Recording, management, and overview of technical equipment, network, and software, together with licenses, all clearly presented in an explorer-type tree view
FAULT MANAGEMENT
Recording and query handling of error messages
OTHER PRODUCTS
KIX START
Manage your business processes using the service system for beginners. KIX Start is the service desk software for all your IT requirements.
KIX PRO
The business solution for your service system is intended for use in the professional IT and technical service field and provides an effective overview of your business processes.
Testimonials
I would like to express my sincere thanks to cape IT for their incredible flexibility and high level of service.
René Müller, Head of Realisation Management & Field Service, htp GmbH
