The two browser-based service systems KIX (free) and KIX Professional (charged) include comprehensive functionality to support you efficiently in your IT service and technical service. KIX Professional can be extended by numerous additional modules in addition to the out-of-the-box contained basic functions. KIX Professional MRO is a bundled software that is specifically tailored to the needs of the industrial sector.

In the following overview you will find a selection of product components to get a first impression. If you have questions, feel free to contact us.

 

KIX

KIX Professional

KIX Professional MRO

General Functions

     
Processing Faults, Complaints, Queries

included

included

included

Dashboards

included

included

included

Self Service Portal

included

included

included

Knowledge Database

included

included

included

Optimized Database  

included

included

ITIL-Support      
Incident Management

included

included

included

Problem Management

included

included

included

Request Fulfillment

included

included

included

Event Management

included

included

included

Change Management

included

included

included

Configuration Management

included

included

included

Service Catalog Management  

included

included

Service Level Management  

included

included

Operations Management  

included

included

Predefined ITIL-Processes  

charged

additional module

charged

additional module

Device Database / Inventory Management      
For small IT environments

included

included

included

For mid-sized and big IT environments

 

included

included

Technical Equipment like Building Technology, Hoisting Technology,...

   

included

Automatic Device Inventory  

charged

additional module

charged

additional module

Integration Remote- Management-Tools, Skripting,...  

included

included

Further Process Support      
Order Management (internal, external service contractors/suppliers)  

included

included

Maintenance Management  

charged

additional module

included

Field Service Management (mobile offline)  

charged

additional module

included

Other      
Kanban Board  

charged

additional module

included

KPI-Dashboards  

charged

additional module

charged

additional module

Anonymization  

charged

additional module

charged

additional module

Inventory Sync  

charged

additional module

charged

additional module

ITSM-Standard-Workflows  

charged

additional module

charged

additional module

Telephony Integration  

charged

additional module

charged

additional module

Time Accounting  

charged

additional module

charged

additional module

Customized Extensions

possible

possible

possible

Care and Services      
Automatic Deployment of
Software Updates

included

included

included

Forum

included

included

included

Support Hotline  

included

included

Admin-Standard-Training once a year incl.  

included

included