The two browser-based service systems KIX (free) and KIX Professional (charged) include comprehensive functionality to support you efficiently in your IT service and technical service. KIX Professional can be extended by numerous additional modules in addition to the out-of-the-box contained basic functions. KIX Professional MRO is a bundled software that is specifically tailored to the needs of the industrial sector.

In the following overview you will find a selection of product components to get a first impression. If you have questions, feel free to contact us.

 

KIX

KIX Professional

KIX Professional MRO

General Functions

     
Processing Faults, Complaints, Queries

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Self Service Portal

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Knowledge Database

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Optimized Database  

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ITIL-Support      
Incident Management

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Problem Management

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Request Fulfillment

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Event Management

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Change Management

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Configuration Management

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Service Catalog Management  

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Service Level Management  

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Operations Management  

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Predefined ITIL-Processes  

charged

additional module

charged

additional module

Device Database / Inventory Management      
For small IT environments

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For mid-sized and big IT environments

 

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Technical Equipment like Building Technology, Hoisting Technology,...

   

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Automatic Device Inventory  

charged

additional module

charged

additional module

Integration Remote- Management-Tools, Skripting,...  

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Further Process Support      
Order Management (internal, external service contractors/suppliers)  

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Maintenance Management  

charged

additional module

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Field Service Management (mobile offline)  

charged

additional module

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Other      
Kanban Board  

charged

additional module

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KPI-Dashboards  

charged

additional module

charged

additional module

Anonymization  

charged

additional module

charged

additional module

Inventory Sync  

charged

additional module

charged

additional module

ITSM-Standard-Workflows  

charged

additional module

charged

additional module

Telephony Integration  

charged

additional module

charged

additional module

Time Accounting  

charged

additional module

charged

additional module

Customized Extensions

possible

possible

possible

Care and Services      
Automatic Deployment of
Software Updates

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Forum

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Support Hotline  

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Admin-Standard-Training once a year incl.  

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