KIX is the new standard for servicedesk. The software is open source and based on the own development path of OTRS 5. You decide whether KIX should run on-premise (in-house) or in a cloud. KIX supports following areas: IT service, technical service, maintenance and repair, customer service
KIX can be implemented quickly and therefore, it is fit for service for your team.
management of inventory
- documentation, administration and overview of technical equipment, hardware, network and software incl. licences
- documentation and processing of reported incidents
- statistics and analysis of KPI for targeted information towards your management board
- support and monitoring of processes and proceeding of requests
- ITIL-conform IT servicedesk offers a standardized process quality
With KIX, a simple start into the world of service management is achieved. It is the ideal basis for the organization and service business to grow with the system.