KIX Professional is a browser-based service system for professional IT and technical service. The software includes comprehensive features to provide efficient technical service. It is open source and is the ideal solution for medium and large service teams. KIX Professional can be used on premise or in your cloud. Support is included in the paid software maintenance , but it is not limited on the number of service employees who use the system.

KIX Professional includes all of the basic functions for typical use in service. Therefore your daily service business is supported optimally.

Device Database / CMDB

  • documentation, administration and overview of technical equipment, network and software incl. licences
  • free configurable database for IT-equipment, machinery and inventory for medium and large environments (CMDB)
  • clear display in an explorer-like tree view
  • quick overview by integrated graphical reports

Incident Management & Widespread-Incidents

  • documentation and processing of reported incidents
  • functions for accelerated prosecution of many similar messages to an event
  • is particularly recommended for the use with managed service providers or city carriers

Order & Task Management

  • individually configurable processes for the efficient processing of orders / subcontracts
  • for example standard change "new employees" ("Order Management")

Workflow Management

  • support and monitoring of processes and proceeding of requests
  • ITIL-conform IT servicedesk offers a standardized process quality

Service Contracts and Service Level Agreements (SLA )

  • simplified management of service contracts (service catalog, escalation times, VIP services, among others) and SLAs

Reporting

  • statistics and analysis of KPI for targeted information towards your management board

Integration of Administration Tools

  • integrated Integration Module for tools of technical administration (for example, remote maintenance access via VNC, SSH, ... )
  • Execution of scripts for testing the Admin Console

Conversation Guide

  • Efficient questioning
  • Quickly channel and solve problems
  • More sustainable documenting

KIX Professional can be extended to a number of additional modules. The application areas are different depending on the industry and customer requirements. The compatibility of the individual modules is ensured.