KIX Professional MRO (Maintenance, Repair, Overhaul) is the convenient software package for your entire controlling processes for maintenance of facilities, tools and appropriate engineering. Manage your internal processes and structures centralized and directly for installation, service or repairs.

Get your operations more efficient, boost your service quality and save valuable resources. Operational safety and processes will become more clear. Procedure for constant certification will be relieved.

Device Database / CMDB

  • free configurable database for IT-equipment, machinery and inventory for medium and large environments (CMDB)
  • pre-configured device class for technical building equipment and lifting/ conveyor technology
  • clear display in an explorer-like tree view
  • quick overview by integrated graphical reports

Incident Management & Widespread-Incidents

  • documentation and processing of reported incidents
  • functions for accelerated prosecution of many similar messages to an event
  • is particularly recommended for the use with managed service providers or city carriers

Maintenance Planner


  • planning and documentation of periodic routine maintenance work or predictive maintenance work

  • mileage or runtime monitoring of maintaining or servicing orders for external or internal customers

  • continuous and paper-free documentation of maintaining and servicing orders

  • documentation of working time, the maintenance effortand the interference suppression time including effort for replacement part(s) possible 

  • overview of appointments / events through displaying of maintaining orders in a calendar

Field Service

  • creation and central administration of tours for service teams and single technicians

  • clear and easy overview within the kanban board with creation of maps
  • intuitive field service application for Android based smart phones and tablets, including offline mode with automatic synchronization, digital signature, check lists and data encryption

Order & Task Management

  • individually configurable processes for the efficient processing of orders / subcontracts
  • for example standard change "new employees" ("Order Management")

Workflow-Management

  • support and monitoring of processes and proceeding of requests
  • ITIL-conform IT servicedesk offers a standardized process quality

Service Contracts and Service Level Agreements (SLA)

  • simplified management of service contracts (service catalog, escalation times, VIP services, among others) and SLAs

Reporting

  • statistics and analysis of KPI for targeted information towards your management board