| included in KIX Start | like KIX Start but with full function and … | like KIX Pro Business but additionally with … | |
| The Pro version of KIX has an amazing range of features and is also easy to administer. Missing features or information? Feel free to contact us. We are happy to show you the possibilities of KIX for your service management. | Knowledge/FAQ, multilingualism, revision safety, API integration, integration in websites, tickets: conversation guides, tickets: text modules, checklists, REST-API with restrictions: Ticket & Asset Management | Self Service Portal, Services & Service Agreements, ticket anonymization, form templates & actions in tickets, Process & Workflow Management, customizability/ scalability, Dashboards, Reportings, KanBan, Ticket Calendar, Automation - Macros on Business Objects and much more | higher service & support class (better service time, faster response time, more calls), 2 tickets for annual user conference |
KIX offers fair pricing models for your service management.
Whether on-premises or cloud-based, 5 or 5,000 agents!
most popular version | |||
KIX Start | KIX Pro Business | KIX Pro Enterprise | |
| Service Time (CET) |
12 hours / 5 days per week
|
12 hours, 7 days per week
| |
| Response Time for critical failure |
4 hours
|
1 hour
| |
| Calls per year and month |
24 per year
|
48 per year
| |
| Response time to service requests and feature requests |
24 hours
|
12 hours
| |
| Prices Cloud | NOT APPLICABLE | from33 €per month / agent | ON REQUESTfrom 30 agents |
| Prices On Prem | FREE OF CHARGElimited functionality, no support, no maintenance Download GitHub | from3.690 €packages of 10 - 250 agents Testing KIX | ON REQUESTfrom 250 agents request now |
- Produkt
- Service Time (CET)
- Response Time for critical failure
- Calls per year and month
- Response time to service requests and feature requests
- Prices Cloud
- NOT APPLICABLE
- Prices On Prem
- FREE OF CHARGElimited functionality, no support, no maintenance
- Produkt
- Service Time (CET)
- 12 hours / 5 days per week
- Response Time for critical failure
- 4 hours
- Calls per year and month
- 24 per year
- Response time to service requests and feature requests
- 24 hours
- Prices Cloud
- from33 €per month / agent
- Prices On Prem
- from3.690 €packages of 10 - 250 agents
- Produkt
- Service Time (CET)
- 12 hours, 7 days per week
- Response Time for critical failure
- 1 hour
- Calls per year and month
- 48 per year
- Response time to service requests and feature requests
- 12 hours
- Prices Cloud
- ON REQUESTfrom 30 agents
- Prices On Prem
- ON REQUESTfrom 250 agents
At a glance: essential features,
functions and services
Basic features
ITIL Practices Add-On
| KIX Start | KIX Pro Business | KIX Pro Enterprise | |
| Incident Management, Problem Management, Change Enablement, Service Request Management, Service Level & Service Catalogue Management, Information Security & Service Continuity Management | not available | chargeable | chargeable |
ITIL Practices Configuration
| KIX Start | KIX Pro Business | KIX Pro Enterprise | |
| Supplier Management, Relationship Management, Measurement & Reporting Management, Monitoring & Event Management, Service Financial Management, Knowledge Management, Service Configuration Management | not available | chargeable | chargeable |
Inventory & IT Asset Management (ITAM)
| KIX Start | KIX Pro Business | KIX Pro Enterprise | |
| Connect Baramundi | nicht verfügbar | chargeable | chargeable |
| Connect opsi | nicht verfügbar | chargeable | chargeable |
| Connect Deskcenter | nicht verfügbar | chargeable | chargeable |
| Connect seventhings | nicht verfügbar | chargeable | chargeable |
| Connect i-doit | nicht verfügbar | chargeable | chargeable |
Exteral Data Sources & Tools
| KIX Start | KIX Pro Business | KIX Pro Enterprise | |
| Connect database (databases) | nicht verfügbar | inclusive | inclusive |
| Connect Webservices | nicht verfügbar | inclusive | inclusive |
| Dedicated web interfaces for automation | nicht verfügbar | chargeable | chargeable |
Add-ons
| KIX Start | KIX Pro Business | KIX Pro Enterprise | |
| Field Service App | nicht verfügbar | inclusive | inclusive |
| Maintenance Plan | nicht verfügbar | chargeable | chargeable |
| Workforce Management (Kanban) | nicht verfügbar | chargeable | chargeable |
Infrastructure & Login
| KIX Start | KIX Pro Business | KIX Pro Enterprise | |
| Support distributed systems | inclusive | inclusive | inclusive |
| LDAP/AD Authentification | inclusive | inclusive | inclusive |
| LDAP/AD Synchronization | not available | inclusive | inclusive |
| Single-Sign-On / OpenID Connect | not available | inclusive | inclusive |
| Single-Sign-On / Kerberos | not available | inclusive | inclusive |
| S/MIME | not available | inclusive | inclusive |
| Multifactor Authentification | not available | inclusive | inclusive |
Services
| KIX Start | KIX Pro Business | KIX Pro Enterprise | |
| KIX Support (e-mail, telephone, …) | not available | inclusive | inclusive |
| Trainings & Courses | not available | 25% discount for standard trainings | 40% discount for standard trainings |
| Professional Services | not available | on request | on request |
| KIX Forum | inclusive | inclusive | inclusive |
| KIXCONF user conference | not available | chargeable | 2 tickets / year inclusive |
What is a reasonable price
for a powerful ITSM and ticket system?
KIX's basic version is free, while the Pro version comes with a support and maintenance contract. Contact us today for a customized analysis of your service management needs, or order your free trial system.