New OTRS community modules with reference to relevant data
We have published two new OTRS community modules, which can be download from our website and OPAR.
The "DynamicFieldITSMConfigItem" uses data from the local CMDB to match tickets with ConfigItems. The „DynamicFieldRemoteDB“ references to a content of Dynamic Field coming from an external data base.
We already got a lot of positive feedback from the community and we enjoy the fact that our development and community contribution is so popular and needed.
Both modules can be downloaded here for free