OTRS module: VMWare-Backend for InventorySync
From now, it's possible to get information about virtual environments into the servicedesk. Our module for integration of inventory tools has been extended with the „Vmware-Backend“, which enables a native integration of vCenter by VMware. More than 200 values can be read from the objects Data Center, Cluster, Data Store, Host and VM. The defined values will be taken over into the OTRS-CMDB automatically. Crucial is the extension of the existing class definition and config item definition. Due to the use of capeIT's community module „ITSM-CIAttributeCollection“, the mapping of relations between the config items within the CMDB takes place automatically.