OTRS module: new functions of the KPI-Dashboard
The OTRS module KPI-Dashboard for better presentation of OTRS live-statistics got a few extensions.
The KPI-Dashboard is available for OTRS 4 and KIX4OTRS 7. In the background, the bugs reported by the power users have been corrected and some wishes were incorporated into the module. The incident reports are displayed in a better way. The SysConfig can be extended with the KPI attributes. There is a further XML template and the standard settings can be better managed in case of creating a new dashboard.
In this way, the use of the KPI-Dashboard gets smoother.
Read more about the module here.