KIX4OTRS-Feature of the month: Search templates pool and search template subscriptions
Since KIX4OTRS 5.1, you can subscribe categorized search templates of other agents. In this way, the exchange of the search templates is easier and the changes in templates will be automatically taken over to all subscripted search results. It reduces the time effort for maintenance of search templates and standardises the most used group templates. Additionally, you have the possibility to set your search template results as virtual queue.
KIX4OTRS... Be one step ahead in service!
Please have a look at KIX-Screenshots.