KIX-function of the month: Check lists in the ticket sidebar
The newest improvement in the ticket sidebar are so called check lists. Similarly to the field "Notes", you can use check lists as team-oriented and useful tool for better organisation in the ticket processing. With the check lists, you can easily set an overview of tasks that are connected to the ticket - for you or for other agents. You have to use the "settings" icon of the dashlet and you can define tasks with task state "open", "in progress" and "finished".