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Closer to the customers

After your products have been sold, customer care begins. Get started with our tried and tested KIX service system. Turn first-time customers into regular customers. You score with good after-sales service and are successful with loyal regular customers who recommend you.

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The benefits to you


360-DEGREE-VIEW

With KIX you have all information at hand immediately. Regardless of whether it is master data, orders, products, service contracts or complaints. You can act immediately when the situation requires it. Your customers experience uniform and perfect communication.

ACCESS FROM ANYWHERE

Whether your engineers are in-house at their workstations, out in the field, or working offline in the basement: KIX provides all the information they need to process their jobs without delay. Your customers have a perfect service experience everywhere - every time they communicate with your company.

PROFITABLE

After-sales service pays off. Satisfied customers make repeat purchases. Retain customers with maintenance and service contracts. With KIX, service orders are fed into a structured workflow, assessable, measurable and thus billable. KIX underpins your ideal service-based business model of the future.



Selected testimonials



Digitization

The system enables the central collection of all inquiries - even those that can sometimes be forgotten. Ordinary ERP or CRM systems often do not record such transactions. KIX is quickly and easily integrated into your intranet or your own self-service portals and has open interfaces for connecting ERP and other workflow systems.

In order to facilitate the work of future employees, KIX enables the creation of a knowledge database. Acquired knowledge, e.g. precedents, can be stored in it and subsequently retrieved by other employees.

Hotline and repair management

With KIX you can be reached by your customers - online via the Self Service Portal or via telephone service. Offer service beyond the normal or offer extended warranties or guarantees that go beyond the legal framework. Customers are happy to pay an extra charge for perfect service.

At the same time, your KIX is the point of contact for any repairs. All customers are stored with the purchased products. As soon as a concern is reported, you are able to provide information and give your customers the feeling of being looked after by an expert at all times.

Optimize customer service

Optimise your customer service! With KIX, both extraordinary processes can be recorded centrally and regular service orders can be included in the maintenance planner. Standardised templates and contracts can be stored for paperless documentation that is cross-location and audit-proof.

With ticket templates and text modules, your employees can also process regularly occurring requests efficiently and quickly. You receive consistent documentation of your processes, which makes your employees' work easier and improves your service quality.



ADD-ON Features

Complete your KIX with tried and tested Add-On features. Get started quickly with a lean configuration and expand your KIX as required in the areas of responsibility that your service requires.

›  Field Agent App – for smooth mobile field service
›  KIX Connect – for flexible integration of your IT systems
›  Kanban Board – to manage the service team in an agile manner



Testimonial

htp GmbH
KIX impresses us with its range of functions, flexibility and individual customization options. Thanks to the easy and intuitive use, the transition was very easy for us.

– Bärbel Reichelt, Head of IT Infrastructure and Services



Try KIX Cloud now!

KIX Cloud is the intuitive Software as a Service (SaaS) solution for your technical service, enabling you to work efficiently using a paperless solution. The state-of-the-art interface makes the software very easy to use. The solution is provided flexibly in the cloud and already includes the support. This means you do not need to wait for tedious installation processes or perform any maintenance work or updates.

Discover the service software KIX Cloud in a free 30-day trial version.

 




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