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KIX Start 17
KIX Pro 17
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+ KIX Cloud

Processing faults, complaints, inquiries

Management of devices/assets in the KIX device database

Use of individual fields for additional information, e.g. for use in ticket dialogs

E.g. tickets

Integration of sidebars for enhanced functionality

Knowledge database/FAQs

Integrated reporting

Provision of dashboards

Multi-language functionality

Self Service Portal for customers and employees

Mapping of job management

For internal users as well as external service providers and suppliers

Use of conversation guides

For creating tickets in the agent portal and Self Service Portal

In simplified form using checklists

Flexible notification functions

Depending on the ticket status

Processing of widespread incidents

Searching through file attachments

Provision of computation functions within and with individual fields

System can be configured to clear individual fields automatically

Mapping of approval processes

Such as vacations, orders, releases, etc. incl. use of templates

In simplified form

Extensive process management

E.g. when onboarding new employees

Configuration of text modules – inline

Configuration of text modules – sidebar

Use of simple checklists

Configuration of structured checklists; several checklists can be saved per ticket

Display of tickets in the KIX calendar

Incident management

Certified by Serview

Problem management

Certified by Serview

With configuration

With configuration

Request fulfillment

Certified by Serview

Event management

Certified by Serview

Change management

Certified by Serview

Access management

Certified by Serview

Service asset and configuration management

Certified by Serview

Knowledge management

Certified by Serview

Financial management for IT service

Certified by Serview

Information security management

Certified by Serview

Service reporting

Certified by Serview

Service catalog management

Certified by Serview

Service level management

Certified by Serview

Pre-configured ITIL processes

Chargeable add-on module

Suitable for medium-sized and large IT environments

Optimized device database


Explorer view for devices/assets

Integration of remote management tools, scripting

Ability to configure any number of device classes

Link graph function to map dependencies between multiple devices/assets

Change report on unplanned changes to devices/assets

Creation of tickets, status tracking

Display of FAQs and device information

Integration of a form for creating tickets in external customer web portals

Ticket management using the Kanban Board

Chargeable add-on module

Personal Kanban

Personal Kanban

Provision of KPI Dashboards

Chargeable add-on module

Planning and implementation of maintenance work, documentation of work performed

Chargeable add-on module

Anonymization of archive data

Chargeable add-on module

Inventory (automated device inventory)

Chargeable add-on module

Pre-configured ITSM standard workflows

Chargeable add-on module

Telephone integration (CTI)

Chargeable add-on module

Recording of working time for tickets

Chargeable add-on module

Security management

By connecting the ISMS tool verinice.PRO supplied by SerNet

Chargeable add-on module

Can be extended in many ways using customer-specific enhancements

Connection of third-party systems

Standard configuration for web services

Chargeable add-on module

Ticket processing app that can be used offline (Field Agent App)

Amendment of menu designations

Fully functional REST interface

Detailed authorization concept

Supports multi-tenancy

Ability to configure all dialogs and screens

Separate tenants

Macros that can be configured as desired

Generic agents

For tickets only

For tickets only

Comprehensive import and export options

Front-end and back-end server can be installed separately

Provision of AD and LDAP connection

[Translate to English:] Synchronisation der Nutzer und Kontaktdaten aus AD und LDAP

Single-Sign-On available

Support hotline

E-mail and telephone

Admin standard training 1x/year incl.

Support from the KIX forum



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