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Processing faults, complaints, inquiries
Management of devices/assets in the KIX device database
Use of individual fields for additional information, e.g. for use in ticket dialogs
E.g. tickets
Integration of sidebars for enhanced functionality
Knowledge database/FAQs
Integrated reporting
Provision of dashboards
Multi-language functionality
Self Service Portal for customers and employees
Mapping of job management
For internal users as well as external service providers and suppliers
Use of conversation guides
For creating tickets in the agent portal and Self Service Portal
In simplified form using checklists
Flexible notification functions
Depending on the ticket status
Processing of widespread incidents
Searching through file attachments
Provision of computation functions within and with individual fields
System can be configured to clear individual fields automatically
Mapping of approval processes
Such as vacations, orders, releases, etc. incl. use of templates
In simplified form
Extensive process management
E.g. when onboarding new employees
Configuration of text modules – inline
Configuration of text modules – sidebar
Use of simple checklists
Configuration of structured checklists; several checklists can be saved per ticket
Display of tickets in the KIX calendar
Incident management
Certified by Serview
Problem management
Certified by Serview
With configuration
With configuration
Request fulfillment
Certified by Serview
Event management
Certified by Serview
Change management
Certified by Serview
Access management
Certified by Serview
Service asset and configuration management
Certified by Serview
Knowledge management
Certified by Serview
Financial management for IT service
Certified by Serview
Information security management
Certified by Serview
Service reporting
Certified by Serview
Service catalog management
Certified by Serview
Service level management
Certified by Serview
Pre-configured ITIL processes
Chargeable add-on module
Suitable for medium-sized and large IT environments
Optimized device database
Performance
Explorer view for devices/assets
Integration of remote management tools, scripting
Ability to configure any number of device classes
Link graph function to map dependencies between multiple devices/assets
Change report on unplanned changes to devices/assets
Creation of tickets, status tracking
Display of FAQs and device information
Integration of a form for creating tickets in external customer web portals
Ticket management using the Kanban Board
Chargeable add-on module
Personal Kanban
Personal Kanban
Provision of KPI Dashboards
Chargeable add-on module
Planning and implementation of maintenance work, documentation of work performed
Chargeable add-on module
Anonymization of archive data
Chargeable add-on module
Inventory (automated device inventory)
Chargeable add-on module
Pre-configured ITSM standard workflows
Chargeable add-on module
Telephone integration (CTI)
Chargeable add-on module
Recording of working time for tickets
Chargeable add-on module
Security management
By connecting the ISMS tool verinice.PRO supplied by SerNet
Chargeable add-on module
Can be extended in many ways using customer-specific enhancements
Connection of third-party systems
Standard configuration for web services
Chargeable add-on module
Ticket processing app that can be used offline (Field Agent App)
Amendment of menu designations
Fully functional REST interface
Detailed authorization concept
Supports multi-tenancy
Ability to configure all dialogs and screens
Separate tenants
Macros that can be configured as desired
Generic agents
For tickets only
For tickets only
Comprehensive import and export options
Front-end and back-end server can be installed separately
Provision of AD and LDAP connection
[Translate to English:] Synchronisation der Nutzer und Kontaktdaten aus AD und LDAP
Single-Sign-On available
Support hotline
E-mail and telephone
Admin standard training 1x/year incl.
Support from the KIX forum
