Software as a Service (SaaS)

KIX is the matching system for your increasing service management. Don‘t waste time and resources with annoying set ups, updates or assistance for hardware. Just outosurce your service into the cloud. Concentrate to your core business.

According to our support and service for KIX we offer the entire operation of your service system together with our long-term partner managedhosting.de. You place the operation of KIX into reliable, expert operational teams hands. We guarantee availability and reliability of the application. You don‘t need resources for server handling, just rent your system and use it secure encrypted on your web browser.

 

Your advantages

  • No pressure with administration, operational management and software updates
  • Fast provision, no exhausting implemantation
  • Scalability for fleixible growth of your business

 

packages

  package content

rate a month, 12 month (24 month-5%, 36+ month -10%)

KIX Managed Cloud packages    
KIX BasicCloud S provision, operating and administration of KIX Basic in german data processing center with ISO/IEC 27001 certification 499,00 €
KIX EnterpriseCloud S provision, operating and administration of KIX Professional in german data processing center with ISO/IEC 27001 certification 659,00 €
KIX EnterpriseCloud M provision, operating and administration of KIX Professional in german data processing center with ISO/IEC 27001 certification 839,00 €
KIX EnterpriseCloud L provision, operating and administration of KIX Professional in german data processing center with ISO/IEC 27001 certification 899,00 €

The prices shown are net plus VAT. The contract term is 12 months. The contract will be automatically extended by another 12 months, if not terminated three months before the end of the term.

For periods of more than 12 months, the following reductions apply to the monthly rates:
24 months -5%; 36 and over (36+) months -10%

 

KIX BasicCloud S

KIX EnterpriseCloud S

KIX EnterpriseCloud M

KIX EnterpriseCloud L

Features        
max. number of users 15 15 50 100 ******
storage for attachements max. 25 GB max. 25 GB max. 100 GB Max. 250 GB ******
recomm. number of devices in Inventory-DB max. 10.000 max. 10.000 max. 25.000 > 25.000

recomm. tickets / month

max. 5.000 max. 5.000 max. 15.000 Max. 50.000 ******
server instance SLA 99,9% Availability 99,9% Availability 99,9% Availability 99,9% Availability
VPN-connection Element enthalten Element enthalten Element enthalten Element enthalten
secure access via SSL Element enthalten Element enthalten Element enthalten Element enthalten
KIX Basic Maintenance        
supply KIX Start Element enthalten Element enthalten Element enthalten Element enthalten
maintenance (software development) Element enthalten Element enthalten Element enthalten Element enthalten
update supply Element enthalten Element enthalten Element enthalten Element enthalten
KIX Professional Maintenance        
supply KIX Professional   Element enthalten Element enthalten Element enthalten
Maintenance (software development)   Element enthalten Element enthalten Element enthalten
update supply   Element enthalten Element enthalten Element enthalten
1d / year admin training (max. 2 participants per company)   Element enthalten Element enthalten Element enthalten
usage of KIX Professional modules   optional bookable optional bookable optional bookable
support        
integrated support package BASIC (7x5) incl. Update PLUS BASIC (7x5) incl. Update PLUS STANDARD (12x5) incl. Update PLUS STANDARD (12x5) incl. Update PLUS
business hours (MEZ) Mo-Fr 9:00 – 16:00 **** Mo-Fr 9:00 – 16:00 **** Mo-Fr 8:00 – 20:00 **** Mo-Fr 8:00 – 20:00 ****
response time - critical incidents     4 h 4 h
response time - regular incidents 8 h 8 h 8 h 8 h
response time - service requests 24 h 24 h 24 h 24 h
time to solve incidents     24 h 24 h
Incl. calls/year (calls/month) * 24 (2) 24 (2) 48 (4) 48 (4)
incl. testing system ** optional bookable optional bookable optional bookable optional bookable
communication channel eMail Element enthalten Element enthalten Element enthalten Element enthalten
communication channel web   Element enthalten Element enthalten Element enthalten
communication channel phone   Element enthalten Element enthalten Element enthalten
emergency on-site service optional bookable optional bookable optional bookable optional bookable
service report optional bookable Element enthalten Element enthalten Element enthalten
Update PLUS – support package supplement *****        
execution of installation patch level updates Element enthalten Element enthalten Element enthalten Element enthalten
Minor Release Updates Element enthalten Element enthalten Element enthalten Element enthalten
Security Patch Updates Element enthalten Element enthalten Element enthalten Element enthalten

* Unused calls are automatically converted into a nursing contribution to the further development of our KIX product line
** Test institute must be functional copy of the production; As a remote access, a site-to-site VPN (ipsec or SSL) is preferred to provide; Ssh or terminal server connection
**** Other than federal, public holidays
***** Update PLUS supports only the system environments specified in the performance description
****** Recommended quantity, increase possible after sighting required performance (individual offer)
******* With individual adjustments (project performance) additional costs for updates may be incurred