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Webinar: Successful IT Service Management with KIX on April 23, 2026
Testing KIX
Testing KIX
Zwei Kliniken, ein ITSM-System - im Bild: Operativer Leiter und Teamleiterin Servicemanagement

Two clinics - one ITSM system

"From the beginning, it was important for us to rely on a reliable ITSM solution like KIX. It is ITIL-compliant, intuitive, and future-proof, making it the ideal tool for our IT service management needs. We now have a daily resolution rate of 90%, and tickets are almost always updated daily.”

Walid Sbaih, Operations Manager, and Chaimaa Boughardain, Team Leader in Service Management, Innovation and Technology | Rhein Neckar MA und LU GmbH

A single point of entry for customer support:
an all-around successful project with KIX

"The introduction of KIX went smoothly and professionally. Our headquarters employees save four hours every day. They can work more efficiently and cost-effectively, which ultimately leads to higher customer satisfaction."

Falk Scholtz, Head of Helpdesk | AUCOTEC AG

Daniel Gerstner von BANG Kransysteme

An ITSM system for small IT teams?
Absolutely, definitely!

"I recommend that all IT professionals closely examine the possibilities offered by an ITSM system. KIX has improved not only our work in IT but also that of the entire company. Even as a small team, we were able to implement it without any major problems, and everyone is doing great with the system. It was the right decision.”

Daniel Gerstner, IT Manager | BANG Crane Systems

Jan Winkler vom Landesamt Finanzen Mecklenburg-Vorpommern

ITSM and Kubernetes – a good fit?

"Thanks to tickets, we now work in a more structured, person-independent and well-documented way. Our processes are becoming increasingly effective. 

It's great to see the ITSM tree growing. If it ever catches fire during extraordinary events, the KIX and DVZ teams are on hand to help."

Jan Winkler, Head of the Department for IT Policy & IT Services | State Office of Finance Mecklenburg-Western Pomerania

The Service Management Marathon
at the State Directorate of Saxony

"We have learned that there are no finished processes. Continuous change is crucial to adapting to challenges. From the outset, it was clear to us that the project would be a marathon. With KIX, we got off to a very good start."

Thomas Steinbach, Head of Department  State Directorate of Saxony

ITSM and Kubernetes in government: How the SOF Mecklenburg-Vorpommern migrated to KIX
Schloss Schwerin - Schwerin Castle
17 12 2025

ITSM and Kubernetes in government: How the SOF Mecklenburg-Vorpommern migrated to KIX

When a government agency's critical ITSM platform moves from Docker to Kubernetes, there is no room for experimentation. The State Office of Finance of Mecklenburg-Western Pomerania (SOF) successfully migrated KIX alongside KIX Service Software GmbH and DVZ under considerable time pressure without disrupting ongoing operations. This story illustrates the role of a social education worker turned IT manager and an "ITSM tree."

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An ITSM system for small IT teams?
Werkzeugtransportkran in Bedienung - BangKran
26 11 2025

An ITSM system for small IT teams?

Some preconceptions are hard to shake. For instance, the idea that ITSM systems are only for large...
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Berlin is modernizing its social administration. ITSM in the KIX Cloud
11 11 2025

Berlin is modernizing its social administration. ITSM in the KIX Cloud

With 2.5 billion euros in social benefits and 2,200 employees per year, a functioning ticket system...
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