Some preconceptions are hard to shake. For instance, the idea that ITSM systems are only for large IT teams. They're supposedly too complex to set up and operate, not to mention expensive. However, the Saxony-based company BANG Kransysteme, one of the hidden champions from eastern Germany, proves otherwise. Despite having only two employees and a small budget at the outset, the IT department introduced the IT service management software KIX. They did it completely on their own.