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Webinar: Successful IT Service Management with KIX on December 12, 2025
Testing KIX
Testing KIX

Two clinics - one ITSM system

"From the beginning, it was important for us to rely on a reliable ITSM solution like KIX. It is ITIL-compliant, intuitive, and future-proof, making it the ideal tool for our IT service management needs. We now have a daily resolution rate of 90%, and tickets are almost always updated daily.”

Walid Sbaih, Operations Manager, and Chaimaa Boughardain, Team Leader in Service Management, Innovation and Technology Rhein Neckar MA und LU GmbH

A single point of entry for customer support:
an all-around successful project with KIX

"The introduction of KIX went smoothly and professionally. Our headquarters employees save four hours every day. They can work more efficiently and cost-effectively, which ultimately leads to higher customer satisfaction."

Falk Scholtz, Head of Helpdesk, AUCOTEC AG

The Service Management Marathon
at the State Directorate of Saxony

"We have learned that there are no finished processes. Continuous change is crucial to adapting to challenges. From the outset, it was clear to us that the project would be a marathon. With KIX, we got off to a very good start."

Thomas Steinbach, Head of Department, State Directorate of Saxony

Efficient IT service management: Universität Flensburg relies on ESM, opsi, and KIX
Campus of Europa-Universität Flensburg
16 10 2025

Efficient IT service management: Universität Flensburg relies on ESM, opsi, and KIX

With hundreds of employees and thousands of students across various departments, effective IT management is essential. For almost two decades, Europa-Universität Flensburg has used the IT service management software KIX.

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The Service Management Marathon at the State Directorate of Saxony
Dienststelle Chemnitz der Landesdirektion Sachsen (Foto: Landesdirektion Sachsen)
23 09 2025

The Service Management Marathon at the State Directorate of Saxony

With almost a million applications per year and three main locations, the IT department at the State...
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Between interactive whiteboards and open source: Digital literacy for schools in Chemnitz
Digitale Kompetenz - ein interaktives Klassenzimmer
25 07 2025

Between interactive whiteboards and open source: Digital literacy for schools in Chemnitz

Chemnitz is one of the innovation centers in Silicon Saxony. This is evident in its schools, where...
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An open source ITSM system as single entry point
AUCOTEC Headquarters Hanover
Photo: AUCOTEC - Headquarters in Hanover
27 03 2025

An open source ITSM system as single entry point

Sometimes, less is more. That's what Falk Scholtz, the team leader of the customer helpdesk at...
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All processes at a glance: IT Services at Hamburger Sparkasse
Foto: Haspa
02 08 2024

All processes at a glance: IT Services at Hamburger Sparkasse

In 2027, Hamburger Sparkasse will celebrate its 200th anniversary. While accountants, clerks, and...
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Two clinics, one ITSM system
Foto: Ben Pakalski
Ludwigshafen Hospital - Entrance area
30 07 2024

Two clinics, one ITSM system

IT services are one of the main pillars of any hospital. Many hospitals still face the daunting task...
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Smart functions, useful extensions, and intuitive operation!
ELBE-Zentrum HZDR
Photo: HZDR
08 07 2022

Smart functions, useful extensions, and intuitive operation!

Saxony's largest research center relies on KIX! The Helmholtz Center Dresden-Rossendorf (HZDR) is...
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