Field Service Management:
ITSM in Technical Field Service
Take your service management right to the job site. With the KIX Field Service App, your technicians and field staff have all the relevant information right in their pockets—for complete documentation and maximum satisfaction.
Working in an area with no cell service? With KIX, that's just a technical detail, not an obstacle.
A malfunctioning cell tower, a regional power outage, or maintenance work in the deepest basement — in field technical operations, radio silence is often part of the job.
Anyone who relies on a constant cloud connection in these situations has already lost. In practice, this is a real nightmare scenario: Regardless of the industry (e.g., critical infrastructure, manufacturing, utilities) or regulatory requirements, data simply must be available at all times for use. Any undocumented downtime halts processes and directly results in additional costs.
Intelligent Resource Planning
With the KIX Field Service App, your field team maintains full control over their day at all times. The intuitive job overview clearly lists all upcoming assignments or displays them directly on an interactive map.
In the event of unforeseen incidents, such as the failure of a critical piece of equipment, prioritization by urgency comes in handy: The system immediately highlights time-sensitive malfunctions so that technicians can respond in a flash.
From there, the process continues without any detours: Thanks to direct navigation from within the app, route guidance to the customer’s or facility’s location starts with just one click. This minimizes travel time and ensures fast response times.
With the KIX Field Service App, we make your field service team
independent of external factors.
KIX ensures that your service keeps running, even when the network isn't.
Full operational capability: All operational data is stored natively on the end device.
Seamless documentation: Logs are created offline and automatically synced as soon as network connectivity is restored.
Mobile efficiency: No searching, no waiting—the technician always has the digital toolbox at hand.
The features you need for mobile success:
Navigation directly to the scene
The app makes it easier to get to the customer by using the stored address data. With a single click, the mobile device’s preferred navigation app can be launched to guide the technician directly to the job site.
Google Maps
Apple Maps
Digital Checklists & Comprehensive Documentation
Make sure no step is overlooked. Predefined workflows and checklists guide your technicians through all service processes in a standardized and targeted manner.
Record measurements and photos directly through the camera
Integration with the knowledge base for quick on-site problem resolution
Accurate Time Tracking
Time tracking can be flexibly managed either automatically when a job begins or manually at any time using the start-stop function. This ensures that no billable minutes are lost and that you provide your clients with complete and transparent documentation.
Manual time tracking
Automatic time tracking
Digital Service Report & Signature
The Field Service App is not a standalone tool, but rather an extension of your KIX Service Management system.
Synchronization: Data flows bidirectionally between field service and headquarters.
Digital Signature: Once completed, work reports can be signed directly on the screen by the customer.
Security: Encrypted data transmission and access control in accordance with your IT policies.
Service doesn't end at the screen or on the phone. Field assignments require centralized management and comprehensive documentation. The KIX Field Service App delivers order, customer, and equipment data directly to technicians on site, eliminating the need for paperwork, even offline. It coordinates everything seamlessly, from the initial ticket to the final report!
Torsten ThauProduct Owner, KIX Service Software GmbH
Equipment or Device Identification in a Matter of Seconds
In the KIX Field Service App, technicians can see the complete history and all device data at a glance. This saves time spent searching, especially when speed is of the essence. The key to maximum efficiency is the integrated QR code and barcode scanner: A quick scan right at the equipment is all it takes, and the app retrieves all linked documents, schematics, and maintenance logs live from the CMDB in a matter of seconds.
Best of all: Thanks to its consistent offline capability, this digital data retrieval works flawlessly even in deep-basement technical centers or in areas with no cell service.
iOS or Android? The choice is yours!
The KIX Field Service App enables seamless digital processing of service orders directly at the customer’s location. It doesn’t matter whether your employees use iOS or Android devices: The app is available for both operating systems and can be used flexibly on their usual smartphones or tablets. This gives service teams access to important ticket information, asset data, and checklists at all times. Thanks to its offline functionality, it works even in locations without an active internet connection.
No matter where you are:
Get started on your mobile device now!
Would you like to learn more about our existing interfaces and add-ons, or test them directly? Do you have questions about our REST API, connecting other tools, or expanding your KIX ITSM without programming knowledge? We are happy to help!
