Data protection information of KIX Field Service App
The KIX Field Service App, when enabled, can collect the user's location data to report his/her current position to the KIX Service Management System to which the user is logged in. The purpose of this geo-tracking is to enable the service desk team to dispatch the field service staff closest to a job site. The app transmits the location even if it is running in the background.
Location tracking can be deactivated by the user. This can be done in the app itself or by denying location tracking permissions. Please note that none of this sensitive data protection information is passed on to organizations other than the operator of your own KIX service management system. Please contact this organization if you have any further questions about the use of your personal information. KIX Service Software GmbH, as the provider of the app, does not receive any of the information.
At the user's request, the app accesses images in the device's gallery or the camera to attach them to reports and enable the report to be processed. Furthermore, an optional signature is captured when the ticket is closed. The signature is also saved as an image. All images are transmitted to your KIX service system when the ticket is uploaded.
Finally, please note that the app offers a switch to enable/disable analytics, which is disabled by default. The purpose of this feature is to report device information such as manufacturer, model and operating system in order to collect information about the use of the app and possible improvements or problem analysis. This information is transmitted to KIX Service Software GmbH as the provider of the app. The collection is not personal.
Sentry Error Logging
The KIX field service app uses the error logging service Sentry. Sentry Error Logging is offered by Functional Software, Inc. 45 Freemont Street 8th Floor, San Francisco, CA 94107. The service collects and stores data created from anonymized error messages and stack traces. These are used exclusively to analyze errors and performance bottlenecks.
Sentry's privacy policy can be viewed at sentry.io/privacy/
Data protection information on the use of this website can be found here: https://www.kixdesk.com/en/data-protection