KIX - THE IT SERVICE MANAGEMENT SOLUTION IN THE FINANCIAL SECTOR

Rely on KIX for your financial IT! With KIX as your ITSM software, you fulfil all requirements regarding data protection, compliance, IT security, risk management and reporting. KIX is ITIL-compliant and the security and data protection management is fully integrated.


WORKFLOWS

A unified, higher-level system offers security-related advantages and helps with all work processes that can only be done on one platform. KIX has a high level of automation, which helps you set up your own workflows and processes. Service orders and all processes are integrated and automated into ITIL-compliant workflows.

Thanks to our IT management systems, changes and faults can be recorded, tracked and documented. Conspicuous activities are made traceable and specific problems are prioritised, weighed against each other and finally eliminated.

SECURITY MANAGEMENT

Critical infrastructures such as those in the banking industry are subject to the highest data protection and security requirements. Thanks to our Security Management, a seamless, workflow-based connection between an ISMS tool and our KIX Service Software is possible. We guarantee comprehensive documentation for the implementation of security measures and support you in the implementation of the Federal Office for Security and Information Technology as well as ISO 27001.

DATA PROTECTION

Due to the social relevance of the institutions for ensuring security of supply, a holistic regulatory framework for IT is of special importance. In this context, data protection is a major focus of attention. KIX and the Security Management Tool provide perfect protection against malicious access. In addition, they meet the requirements for data economy through homogenised and standardised IT workflows. KIX enables you to work in a GDPR-compliant manner and makes all work processes traceable.



ADDITIONAL MODULES

ITSM WORKFLOWS

Benefit from established workflow configurations that have proven themselves in service organisations.

  • Immediately usable and customisable after package installation

  • Pre-configurations for Problem, Incident/Incident Disaster, Service Request, Information Request, Standard RfC

SECURITY MANAGEMENT

The seamless connection between an ISMS tool and KIX enables the optimal use of security management and IT service.

  • Central control of security procedures in KIX Pro

  • Backend for ISMS tool verinice.PRO (SerNet) included

  • Complete and up-to-date documentation for security audits

  • This extension function requires at least verinice.PRO 1.20 and KIX Pro 17.13.

ANONYMISATION

Get extensive configuration options to comply with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).

  • Automatic anonymisation of tickets (age and status configurable) as well as defined transaction and history data.

  • Inference to persons becomes impossible




REFERENCES

SPARKASSE MÜNSTERLAND OST

Find out how KIX is already being used successfully in Finanz-IT. The cooperation between Finanz-IT, Sparkasse Münsterland-Ost and capeIT was very pragmatic and goal-oriented. Thanks to the flexibility and configurability of KIX, we were able to quickly create an interface from KIX to Finanz-IT's proprietary tool SR Plus. The SR Plus-typical classifications are up-to-date and directly available in KIX. The IT service of Sparkasse Münsterland Ost can thus easily and quickly transfer tasks to SR Plus. Finanz-IT receives all necessary information automatically.




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