Enterprise Service Management -
because good service affects the entire
company as a whole!

Secure on- and off-boarding of employees.
With KIX you can easily send request tickets to the IT infrastructure and ensure that the technical equipment (laptop, mouse, headset, monitors, etc.) meets the absolutely justified expectations on the first working day. That's the way it should be! In addition, all necessary system authorizations and mail distribution assignments (Team Service Desk, Team Consulting, Team Development, etc.) can be organized with KIX. Big advantage: Nothing is forgotten during off-boarding, because both workflows access the same data. Security risks (e.g. compromised passwords of former employees) are minimized.

Manage candidates more easily. 
With KIX, incoming applications and assignments to the respective teams and managers are traceable and clearly documented. The organization of interviews, trials or the first day on the job follows standardized and well-documented processes. The result: consistently high quality and professionalism in candidate management. And that means top marks for your HR department.

Clearly manage leave requests.
Do you always need an exact overview and documentation of all available, requested, approved and compensated vacation days per employee? With KIX you always have an overview of all vacation requests. Employees can use the self-service portal to apply for leave and have it approved by the decision-maker. Automated, digital and always transparent.

Your fleet management will also benefit from professional service management. Always have an overview and comprehensive documentation of

• all available service/pool vehicles in your company
• including requested trips,
• maintenance,
• workshop visits
• and the complete user history.

With KIX you can also organize all upcoming maintenance, services, MOTs, wheel changes, workshop appointments, leasing rates... etc. simply, clearly and always on time.

Digitally structured facility management is the basis for successful property and building management. It doesn't matter if it's a residential building, an administrative building or a large corporate complex. The smooth and efficient flow of work processes in the management of these buildings and their technical systems is essential. With KIX you can automate and coordinate your facility and building management processes. As a result, operating and management costs can be minimized.

Tenant notifications are received, documented and tracked in the clearly structured service desk. All tradesmen, service technicians and other service providers can be centrally managed. In addition, all "assets," i.e., all physical and non-physical items, from tools, equipment, building services, even entire building complexes and facilities, to supplier contracts, can be digitally inventoried, monitored, and thus proactively managed.

Is facility management not just something you and your team do from your office chair? Great! KIX supports the mobile service management of your building services with the free Field Service App.

Excellent customer service is the core mission of customer service management. In contact with external customers, the service experience and the associated solution to the customer's problem is the linchpin for customer loyalty and business success. As an ESM platform, KIX supports your support and service teams, especially in solving cross-departmental questions and customer problems.

All services for employees and/or customers can be provided, requested and processed in a structured way via the flexibly configurable self-service or customer portal. In addition, the interaction between the self-service portal and the KIX knowledge management system can automate the processing of questions, requests or incident reports to a large extent. The manual workload for your employees is noticeably reduced and service requests are resolved faster.

If your company does not want to constantly reinvent the wheel, the company-wide provision of collected know-how is an absolute must. KIX supports the creation and maintenance of your knowledge base via a self-service portal. Turn individual employee knowledge into collective company knowledge and make information visible to the employees who have access to it.

With professional knowledge management you can minimize the loss of data and knowledge due to illness, vacation, leaving the company or simply poor documentation. Other positive effects include

• faster development times for new innovations,
• fewer errors,
• higher process and overall quality
• cost reduction,
• faster implementation of your projects
• and, ultimately, better customer service.