Chaimaa Bougardhain, Walid Sbaih vom KliLu / MaLu

21/10/2024
 

Two hospitals merged their IT infrastructure

A KIX SUCCESS STORY


Mannheim and Ludwigshafen, two hospitals with a total of 7,000 employees and a good 600 calls to the IT department every day. How does the help desk cope? With an IT Service Management System: KIX.


Walid Sbaih, Operations Manager at Innovation und Technologie Rhein Neckar MA und LU GmbH (MaLu), and Chaimaa Boughardain, Team Leader in the Service Management/CISO department, report in the IT magazine CIO on how the highly complex IT infrastructure of two clinics was effectively merged


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